Review Time
This vehicle has had its second recall in the five years I've owned it. I've been waiting for two months to resolve a starter motor issue. In the meantime, we were told to park it outside due to fire risks if left in the garage—what a ridiculous situation! When I contacted customer service about the possibility of theft or damage while parked outside, they completely dismissed any responsibility, stating it was my problem to handle with my insurance. Unfortunately, my insurance won’t cover this situation since it requires the vehicle to be parked in the garage. The takeaway? It’s not worth the investment in this brand; even after spending a significant amount, the customer support is lacking—consider other options instead!
I've experienced my second recall in just five years of owning this vehicle. I've been waiting for two months to resolve a starter motor recall. In the meantime, I've been told to park outside due to fire risks, which feels absurd. When I reached out to customer service about potential theft or damage while parked outside, they simply stated it was my responsibility, directing me to my insurance, which won't cover it because my policy requires the car to be parked in a garage. This experience has led me to believe that investing in this vehicle was a mistake; I would recommend looking at other brands instead.
I feel compelled to express my disappointment with the service I received when I brought my vehicle in for a diagnostic check due to an engine light issue. After authorizing repairs at a quoted price, I've been left with no updates for over two months. The situation worsened when I was presented with an additional repair cost that nearly doubled my initial estimate. The communication has been poor, and I feel misled about both the nature of the issues and the true costs involved. This experience has severely shaken my trust in the brand, which I used to associate with quality and customer care.
When investing in a premium vehicle, I expect safety and reliable technology. Unfortunately, the alarm system has proven unreliable, failing to trigger during a significant impact. This suggests not just a system flaw but also a case of misleading advertising. The response from the company has been unsatisfactory, with no accountability for the issues encountered. As a customer, I expect more than excuses; I seek assurance and reliability. It's disappointing that a brand known for excellence has let me down in such a crucial area.
I took my vehicle in for a recall at this dealership and was extremely let down by the entire process. Just two weeks prior, my car had been serviced elsewhere without issues, but shortly after the recall work, I was informed of a diesel fuel leak that was not present before. Additionally, customer service was lacking; I faced long hold times and repeated errors with my contact details, leading to frustrating interactions. Overall, this experience was disappointing, and I cannot recommend this brand based on my experience.
I booked my vehicle for an airbag light issue, expecting a straightforward electronic review. Over five hours later, my car was returned with several new problems, including dysfunctional windows and an inoperable instrument panel. I was left feeling humiliated, especially considering I had a family member at home who needed my attention. It was unsettling to be handed a car that was now legally unroadworthy. The service manager later admitted their equipment was unsuitable for older models, which raises serious concerns about their competence. I received no follow-up communication, and I feel the company prioritizes profit over customer care.
As a customer for over twenty years, I am extremely disappointed with the service I received regarding my vehicle. After facing multiple engine issues and costly repairs, I was repeatedly told I was at fault for using the wrong fuel, which I believe is unjustified. After legal intervention, the vehicle was evaluated and found to have persistent oil leaks, leading to extensive repairs. The service has been inadequate, and the brand no longer feels premium in my experience.
I am very disappointed with my vehicle's reliability. After owning it for a few years, the harmonic balancer failed, leaving my car inoperable. The cost of replacement was significant, and despite maintaining regular service, the company refused to take responsibility for what I consider a manufacturing defect. It's disheartening to see a brand associated with quality not stand by their products.
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