mcneelamusic.com

3.9
3.9 Based on 40 reviews

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Average Rating

3.9

/
5

40 Reviews

5 Star
66%
4 Star
7%
3 Star
2%
2 Star
5%
1 Star
20%

All Reviews

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Review Time

Olivia Clark
Ive been playing music for many years…

Ive been playing music for many years and owned a few concertinas over that time. the skylark from Mcneela sits nicely in the middle. solid build, reliable tuning.easy enough on the ear. I use it at sessions and it hasn’t given me any trouble so far, fun to play. I also appreciate that it was packed well and arrive quickly.

5
Date of experience: Feb 20, 2026
Eddie
Ordered an accordion for my dad who hasn’t played in years. The instrument itself looks great.What

Ordered an accordion for my dad who hasn’t played in years.
The instrument itself looks great.What I liked was how straightforward the whole thing was.
Order went through, updates came in and then it just arrived. My dad hasn’t stopped playing it since!

5
Date of experience: Feb 19, 2026
Christie McDonough
Tenor Banjo - Stay away if not local

I ordered a tenor banjo and it took almost three weeks to arrive to PA, USA. It apparently needs a professional set up as the tuning/intonation is off. They offered a refund if I wanted to pay the shipping to return it. But they will not refund if set up by someone else. .even during the return window. So if my professional set up doesn’t work, I cannot return it. It took almost a week to get a reply to my email. I wish I would have bought local.

2
Date of experience: Feb 06, 2026
Eddie
Ordered an accordion for my dad who…

Ordered an accordion for my dad who hasn’t played in years. The instrument itself looks great.What I liked was how straightforward the whole thing was. Order went through, updates came in and then it just arrived. My dad hasn’t stopped playing it since!

5
Date of experience: Feb 03, 2026
Asni
I got the mcneela wild whistle last…

I got the mcneela wild whistle last week and honestly wasn’t expecting a huge difference vs my other whistles but I thought Id give it a go because of the ratings. I’ve been playing on and off for years and have a few cheap ones and one more expensive one, but this one just feels easier straight away. The sound is really clear, especially in the top notes which usually drive me mad on other whistles, build feels solid, like it’s made to be played not just looked at. Delivery was fast, came quicker than i thought. Nice that it comes with a case, i always end up throwing mine in a bag and hoping for the best 😅 i bought the high D first and now i’m already thinking about getting a c or an alto. this one is just nicer to play, hard to explain but i keep picking it up without thinking, Definitely worth it.

5
Date of experience: Feb 03, 2026
Jim Stanley
USA Buyers Beware

I live in the USA and ordered a Mandolin. McNeela never told me there would be an additional tarif and handling charge of $120, until AFTER I bought the instrument. At that pooint I should've cancelled the order. McNeela's "trusted shippng partner" AnPost screwed up the shipment and sent the Mandolin back to them, and left me hanging with no Mandolin! To be fair, they did refund my purchase, but NEVER offed any help in my getting a refund for tarif and handling charges. Customer service simply told me it was out of their hands and to contact AnPost. Now I am dealing with AnPost, who is ignoring my requests for a refund. If you live in the USA Don't order from this company.

1
Date of experience: Feb 01, 2026
Patrick Farrelly
Efficient delivery, Exquisite playability

I placed my order for 3 whistles (keys of high C, alto A, and alto G) during the night on Thursday and they all arrived this morning, on Saturday...which is less than a 30 hours turnaround time. Now that's what I call efficiency!The McNeela alto A whistle is my new favourite sounding whistle and it'll take a strong will to put it down.

5
Date of experience: Jan 17, 2026
Dick Trickey
very good service

Brand new bodhran gig bag zip slider failed after only two months. Unit replaced with no question and at no cost.

4
Date of experience: Jan 14, 2026
Anders Westlund
Return lived up to promises

Dealt with McNeela Music twice, first bought a low whistle case last summer. Then, in november I ordered a keyed Irish flute. I hoped it would make some of the chromatics in Scandinavian folk music easier than half-holing on my whistles. On receiving the flute, I found that the key layout really would not help me as much as I had hoped. Jack at customer service was very helpful in the return process. I ended up ordering a Suprema silver flute instead.

5
Date of experience: Dec 22, 2025
kamilla hartmann
Outstanding service

Outstanding service! We ordered a violin on the 1st of December, and when it hadn’t arrived after almost two weeks, I called as we were traveling abroad on the 19th and needed it beforehand. The gentleman I spoke with was very understanding and kindly offered to change the courier to UPS. Thanks to his efforts, we received the violin just in time.Excellent service, and the violin is absolutely beautiful.

5
Date of experience: Dec 18, 2025

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