mega.nz

3.9
3.9 Based on 101 reviews

MEGA The Privacy Company was architected around the simple fact that cryptography, for it to be accepted and used, must not interfere with usability. MEGA is accessible without prior software installs and remains the only cloud storage provider with brows...

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Average Rating

3.9

/
5

101 Reviews

5 Star
72%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
25%

All Reviews

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Ross Brooks
Long-time User with Great Support Experience

I have been using this service for around 13 years, primarily to back up documents, databases, and my entire .conf library. I have always used a Linux machine (RedHat/Ubuntu) without any issues. Recently, I faced a problem with the desktop client on my new laptop. I reached out to the support team through the available channels, and they helped me resolve the issue. Although I considered my problem minor, the support team responded within 2 days each time, which I found very satisfactory. After exchanging 3 emails, my issue was fully resolved. I should also mention that I am on the free/50GB plan. Overall, I am very pleased with the support provided!

5
Date of experience: Jan 16, 2026
Becky B.
Exceptional Service and Privacy Assurance

I have been using this platform for a while, and I am extremely happy with the service. The end-to-end encryption gives me confidence that my data is secure, which is my main concern. What truly sets them apart is their support team. Whenever I’ve had a technical question or needed assistance with my account, they have been prompt, professional, and genuinely supportive. The interface is user-friendly, the speeds are consistently fast, and the ample storage options provide excellent value. I highly recommend it for anyone who prioritizes privacy and outstanding customer service.

5
Date of experience: Dec 24, 2025
Colton Anderson
Outstanding Security with Dependable Support

I’ve been using this service for some time, and I couldn’t be more satisfied. The end-to-end encryption assures me that my data is truly secure, which is my top priority. What really distinguishes them is their support team. Any time I’ve had a technical question or needed help with my account, they have been responsive, professional, and genuinely helpful. The interface is clean, speeds are consistently fast, and the generous storage options make it the best value available. I highly recommend it for anyone who values privacy and excellent customer service.

5
Date of experience: Dec 23, 2025
Donna
Frustrating App with Download Limits

This app is disappointing as it only allows downloads of up to 5GB without requiring payment. Why use this when there are other services available that offer more free storage and unlimited downloads? It just doesn’t make sense to choose this.

1
Date of experience: Dec 20, 2025
Fantastic Service and Offerings

The services provided work exceptionally well for me. They even support Linux fully! The VPN service has been outstanding. Customer support is responsive and very helpful. Highly recommended.

5
Date of experience: Dec 19, 2025
Felix
Great App but Occasionally Frustrating

Honestly, this app is great. I’ve been using it for about three months now. It has some issues that can be frustrating; it works wonderfully one day, but then the next day it might not let you download files due to glitches. I often visit the help section to find solutions, but sometimes it just doesn’t work. It’s a great app, but it definitely needs improvements, especially for mobile users.

3
Date of experience: Dec 11, 2025
Isaiah Cooper
Extremely Satisfied for Over a Decade

For over ten years, I’ve been a very happy customer. The support team is excellent and resolved my request quickly. I use various services and am very pleased with everything. Thank you — I look forward to continuing as a loyal and satisfied customer!

5
Date of experience: Dec 11, 2025
Terrible Cloud Service Experience

This is the worst cloud service I have ever encountered. They pressure you to pay immediately after surpassing the storage limit. If you don’t pay, your data can be deleted without notice or clear explanation. Because of these alarming terms of service, I lost irreplaceable memories. This service is unreliable and its policies are harsh. Avoid it if you care about your data.

1
Date of experience: Dec 10, 2025
Anderson Butler
Outstanding Customer Service Team

The customer service team is excellent, always attentive to customer issues and needs. They respond swiftly, and their solutions are spot on.

5
Date of experience: Dec 09, 2025
August Ross
Monetized Application Experience

I asked my brother to send me his wedding video via this platform, but I had to wait almost 24 hours just to download 15.66 GB due to the transfer quota limit. This app feels focused on making money. I may consider switching to another service.

1
Date of experience: Dec 04, 2025

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Business Details

  • MEGA The Privacy Company was architected around the simple fact that cryptography, for it to be accepted and used, must not interfere with usability. MEGA is accessible without prior software installs and remains the only cloud storage provider with browser-based high- performance end-to-end encryption. Today, millions of business and personal users rely on MEGA to securely and reliably store and serve petabytes of data. We believe that this success is the result of MEGA's low barrier to entry to a more secure cloud.See more

  • email support@mega.nz
  • language https://mega.nz

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