Review Time
I ordered a cushion on November 18 and received a confirmation email, but nothing else since. The chat says it’s still in production. It seems unlikely I’ll receive this in time for Christmas. I wish I had checked the reviews before placing my order.
I ordered 4 custom pillows on November 15th and haven't received any updates since. I recognize that this season can lead to a high volume of orders, but any delays should be communicated. I reached out to the company via email and only received an automated response asking for the same details I had already provided. After resending the information, I received the same automated reply again. I'm really disappointed in myself for not checking reviews beforehand.
I placed an order three weeks ago and there has been no sign of delivery. I've reached out twice for updates and was initially informed that one of my items was out of stock, causing the delay. I was told it was now available and that I would be updated when my items were ready. After not receiving any update for a week, I followed up again and was told that processing was delayed due to an unexpected shortage of raw materials. I ordered three personalized pillows for my children for Christmas, and now they will be very disappointed. I strongly recommend avoiding this service.
I would not recommend them at all. I ordered a personalized cushion on November 11, and it arrived today, but I received two identical ones. My bank charged me twice. When I placed the order, the next day they claimed I hadn’t completed it, so I filled in the form again, clearly scammed into ordering another one. Why would I order the same name twice? The cushions are cheap and tacky; I expected the name to be embroidered, but it’s just printed on cheap nylon. I sent three emails asking how to return the extra one for a refund, but they only replied with shipping information. I have contacted my bank and provided the emails, hoping to get a refund.
I ordered three weeks ago, and there’s been no sign of delivery. I emailed twice for updates and was first told one item was out of stock, but now it’s in stock and they would update me when my items are ready. After a week with no update, I emailed again and was told the processing time is delayed due to an unexpected shortage of raw materials. I ordered three personalized pillows for my children for Christmas, and they will be very disappointed. AVOID THIS COMPANY AT ALL COSTS.
I placed my order on November 7 and am still waiting. I emailed on November 25 and received no reply. The order was a gift for someone and has never arrived. I used the online customer bot service, but it says my order number is incorrect, which it isn’t as that’s the number they provided. This is definitely a scam, and I will be requesting a refund.
These scammers completely ruined Thanksgiving for my family. The product is nothing like advertised! They showed beautiful, intricate embroidery, but what I received was cheap, flat printed junk. And the shape isn’t even close to what they advertised! All they do is send AI-generated responses and spam 5-star reviews. If you’ve placed an order on this site, you’re in for a real disappointment.
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