Name: megacustom.com
Telephone: 000000000
Rating: 1.2

G D Guest

Scam alert

Despite raising the same concerns multiple times from different customers, your service has not improved. You should be providing tracking details immediately after payment—stop giving customers false hope. I don’t usually post bad reviews, but this has been extremely frustrating! Every time I email, you keep asking the same questions. Why not review the previous conversations and take action?!! If you can’t improve your service, then you might as well shut down the business.Order #: WD45493Ship it immediately!!!!

Date of experience: Nov 22, 2025

JustAnswer Customer Guest

3 months ago

Terrible service

Ordered a pillow, had no correspondence not even a order number, even after payment. 3 weeks and still nothing, apart from emails to orderWhen contacting customer service i got no answer. Absolutely disgusting service, will never order again

Date of experience: Nov 16, 2025

Rosalee Rissler Guest

3 months ago

Where is my order?!

I placed an order for 4 custom pillows on 15th November and have not received any communication since. I understand this time of year can result in an influx of orders but this delay should be communicated.I have emailed the company and was met with a auto reply asking for the information I had provided in my initial email. I then resent the information they were requesting and was met with the same email response once again.Im very disappointed in myself for not checking reviews in advance.

Date of experience: Nov 15, 2025

Sandra Hay Guest

3 months ago

DO NOT GO NEAR THIS COMPANY

Second review as now being ignored by this companyI have started proceedings with my bank to get my money back.Shocking customer service, hopefully they won’t be around much longer to scan more people.

Date of experience: Nov 14, 2025

Pam Getz Guest

4 months ago

I have not even received the order

I have not even received the order. My credit card was billed for the order but I have yet to receive the order. When I tried to see when I would be receiving the order, I don't get any help.

Date of experience: Nov 10, 2025

Miss Rebecca Clay Guest

4 months ago

Ordered a month a go

Ordered a month a go, money taken from my bank, no confirmation email, no tracking, no further information at all. But can still send me spam emails every other day trying to con me out of more money. This company is a scam

Date of experience: Nov 10, 2025

Connie Dominguez Guest

4 months ago

Made a large order on November 9th- No updates

Made a large order on November 9th. Have heard nothing from company! All links originally provided are not valid!

Date of experience: Nov 09, 2025

Cat Dafydd Guest

4 months ago

Ordered 7th Nov, still waiting today (2nd Dec)

Ordered 2 cushions and a tree ornament on 7th Nov and had a confirmation email but then nothing at all. The responses here make it sound like it’s just a company that is overwhelmed with orders but to not communicate anything is a big issue. In their answers here they acknowledge that they have an issue with communication but they then don’t appear to be fixing that problem! Have sent my order number and email to the customer services as is mentioned in many of their responses here, I shall wait to see if I actually hear anything and then consider getting a refund from the bank!