Review Time
The product itself is satisfactory, but I encountered poor customer service when trying to exchange it for a different size, despite following the provided instructions. Communication was limited to email, which made resolving the issue challenging. In the end, I opted for a refund, but I was unhappy with the hassle involved. Additionally, I incurred costs for the original postage and an extra fee to return the item.
The product itself is fine, but I faced challenges with customer support when trying to exchange for a different size. Communication was only via email, which made it difficult to resolve my issue. I ended up requesting a refund, but the entire process was frustrating. Additionally, it cost me the original postage and another five for the return.
I had a disappointing experience with this company. I ordered pants at the start of August and, after months without any updates, I inquired about my order in October. They informed me that the pants were returned to them, which was odd since I never received them. I requested a refund, which they processed only after I asked, but they refused to refund the $25 shipping fee for something I never received. The shipping fee was for a service I didn’t get, and it’s more about the principle than the money. I like their style but won’t be purchasing again after this.
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Outdoors lifestyle clothing brand taking inspiration from past and present hiking and outdoors culture.
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