Review Time
I ordered and paid for a dress not realising these are Indian imports. I placed the order on 8 January. Today is 23 February, no dress and empty promises that my order was complete just waiting despatch from India. Today I cancelled the order and was refunded. Extremely poor service and far too long to wait. Don't buy from this company. You will regret it.
Completely disappointing - how can this be a legitimate business? I placed an order for a dress over four weeks ago. And?………absolutely nothing. No information, no updates, and certainly no dress. It has been a total waste of time and money, and I wish I could cancel and receive a refund. AVOID THE MISLEADING CLAIMS ON SOCIAL MEDIA. They do have a range of automated responses that are both condescending and frustrating.
I found my experience with this service to be disappointing. I ordered two dresses at the same time, but they were scheduled for delivery at different times, weeks apart. I decided to cancel the second delivery after realizing I would have to wait almost three months due to unclear delivery dates and significant delays. While payment was processed immediately, my attempts to communicate resulted in generic responses that felt unhelpful. Environmentally, this choice didn’t sit right with me. Next time, I plan to choose a local company that also emphasizes recycled materials and provides clearer timelines. I wonder, if customer care is a priority, why are all responses to reviews so repetitive? It's frustrating. In response to my feedback, the team mentioned their small size and the use of automated replies during busy times, which feels impersonal. It would have been more considerate to sign a name when addressing an unhappy customer. Although they claim to be attentive, my experience suggests otherwise, and I still have not received my refund for the second delivery, which has now been two weeks. Their reply to my review indicated they didn’t fully understand my concerns, and it felt insincere. I am now a former customer who had a negative experience and will not recommend this service to others.
I had a disappointing experience with this service. I ordered two dresses at once, but they were set to be delivered weeks apart. I ended up canceling the second delivery due to a long wait, with unclear timelines that could have extended further. Payment was taken right away, but my communication attempts felt ignored, as I received generic replies. Environmentally, this choice didn’t feel right. Next time, I’ll choose a local company that prioritizes recycled materials and clearer delivery timelines. It's frustrating to see the same responses to reviews. The team mentioned their small size and use of automated replies during busy times, which felt impersonal. I still haven't received my refund for the second dress after two weeks. Their response to my review showed they didn’t fully understand my concerns, and it felt insincere. I am now a former customer who won’t recommend this service.
I purchased a stunning black dress featuring beautiful embroidery on the sleeves and neckline. I wore it to church on Christmas Day and received numerous compliments. The fit and length are just right, and the colors of the embroidery are truly lovely.
The cut, fit, and fabric of the Maddie dress are exquisite and very flattering. I wore it for the first time on Christmas Eve and received many compliments from friends and family, even my husband and grown children said I looked great. I loved it so much when I tried it on that I immediately ordered more! I fully support the ethos of this company and don’t mind waiting a bit longer for delivery as timelines are communicated clearly.
I am truly amazed by the quality of this dress. For the first time, I have found a dress that fits me perfectly and looks fantastic. I was a bit worried about being let down again, but I am delighted and am considering getting another in a different color. Definitely a 5-star experience!
I ordered a dress on 4/11, expecting delivery in 6 weeks for Christmas. Just before the expected date, I was informed it wouldn't be ready, but I contacted support to explain my special circumstances. I was assured my request would be escalated, and thankfully, I received the dress today, just in time for Christmas. This is a perfect example of excellent customer service and genuine kindness. Heartfelt thanks to the team!
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At Unfolded every item is designed with our customers and then made after you order. To ensure no waste....
Why?
30% of clothes produced are never sold - this year that will be 26 billion items of clothes! This can't go on. At Unfolded we're on a mission to take on fast fashion. We make sustainable clothes without all of this waste and do good with the savings.
What good?
With the savings we offer you amazing quality at a great price, pay garment workers better and fund kids near our factories to learn to read and write.
Yes - delivery takes longer but it's worth it for the planet, the people who make our clothes and you!
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