Review Time
O'Dane Forrester was wonderful. He helped me with the documents needed. I was able to communicate by email, which was great for quick questions. Lastly, he called me to tell me everything was complete.
This was an over the top experience compared to when I had to do the same thing with my prior merchant.
I highly recommend the company and O'Dane
David was very helpful. He took his time and was very patient with me. I really appreciate the level of service I get when I have an issue that need to be resolved as soon as possible.
Andre was patient, kind and courteous with us as we had many many questions about rates, surcharges and terminals. He spent over an hour with us on the phone and did a great job in helping us understand the process of everything. Thank you so much for being patient with us Andre!! We appreciate you. I am sure we will need your help again soon.
I talk with Dennis and he was great yall need more people like him.He answered all questions and made sure that there was nothing else he could help us with and I greatly appreciate.
I had a great experience with the support I received over the phone. Joseph Escalera was patient, professional, and knowledgeable. He took the time to clearly explain everything and made sure all my questions were answered. The issue is in the process of getting resolved but he explained the timeline clearly. I truly appreciate his positive attitude throughout the call. Excellent service
David at Merchant One was awesome. He quickly identified my issue, resolved it efficiently, and explained everything clearly and in detail. He was very reassuring and made me feel much more at ease throughout the process.
If I give a zero star I would stay far away from this company. I have been working with them for 3 months to integrate my pictures to the delivery platforms no luck and to make matters worse for 12 days i am not receiving online orders due to the fact that they removed my online ordering and cannot get it back on. Good luck with customer service as you will be on hold for 20 minutes and then be forced to leave a message
Horrible. you can never reach a person when you call them. they do not update things in a timely manner. I have been trying to get things set up correctly for 2 weeks and still not set up.
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Merchant One provides direct processing for credit cards, free state of the art equipment, next day funding on ALL card types, and account executives. All at the lowest rates in the country.
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