merchantone.com

4.9
4.9 Based on 2.6K reviews

Merchant One provides direct processing for credit cards, free state of the art equipment, next day funding on ALL card types, and account executives. All at the lowest rates in the country....

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Average Rating

4.9

/
5

2.6K Reviews

5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Liberty Tax
O'Dane Forrester was wonderful. He helped me with the documents needed. I was able to communicate

O'Dane Forrester was wonderful. He helped me with the documents needed. I was able to communicate by email, which was great for quick questions. Lastly, he called me to tell me everything was complete.
This was an over the top experience compared to when I had to do the same thing with my prior merchant.
I highly recommend the company and O'Dane

5
Date of experience: Feb 24, 2026
JESSICA PARADA
David was very helpful. He took his time and was very patient with me. I really appreciate the level

David was very helpful. He took his time and was very patient with me. I really appreciate the level of service I get when I have an issue that need to be resolved as soon as possible.

5
Date of experience: Feb 23, 2026
Heidi Schuller
Andre was patient, kind and courteous with us as we had many many questions about rates, surcharges

Andre was patient, kind and courteous with us as we had many many questions about rates, surcharges and terminals. He spent over an hour with us on the phone and did a great job in helping us understand the process of everything. Thank you so much for being patient with us Andre!! We appreciate you. I am sure we will need your help again soon.

5
Date of experience: Feb 19, 2026
Tim Jernigan
I talk with Dennis and he was great yall need more people like him.He answered all questions and

I talk with Dennis and he was great yall need more people like him.He answered all questions and made sure that there was nothing else he could help us with and I greatly appreciate.

5
Date of experience: Feb 19, 2026
Susie Franco
I had a great experience with the support I received over the phone. Joseph Escalera was patient, pr

I had a great experience with the support I received over the phone. Joseph Escalera was patient, professional, and knowledgeable. He took the time to clearly explain everything and made sure all my questions were answered. The issue is in the process of getting resolved but he explained the timeline clearly. I truly appreciate his positive attitude throughout the call. Excellent service

5
Date of experience: Feb 19, 2026
Mar Cadi
O’Dane was very helpful and patience to complete my needs and questions. He is very knowledgeable an

O’Dane was very helpful and patience to complete my needs and questions. He is very knowledgeable and guide me through all the process. Thank you very much

5
Date of experience: Feb 18, 2026
Lukas E
kelvin bello was quick and professional in helping me out getting documents for the tax season. appr

kelvin bello was quick and professional in helping me out getting documents for the tax season. appreciate you! 10/10

5
Date of experience: Feb 13, 2026
Omarichi Lu
David at Merchant One was awesome. He quickly identified my issue, resolved it efficiently, and expl

David at Merchant One was awesome. He quickly identified my issue, resolved it efficiently, and explained everything clearly and in detail. He was very reassuring and made me feel much more at ease throughout the process.

5
Date of experience: Feb 08, 2026
Tim Roupoli
If I give a zero star I would stay far away from this company. I have been working with them for 3 m

If I give a zero star I would stay far away from this company. I have been working with them for 3 months to integrate my pictures to the delivery platforms no luck and to make matters worse for 12 days i am not receiving online orders due to the fact that they removed my online ordering and cannot get it back on. Good luck with customer service as you will be on hold for 20 minutes and then be forced to leave a message

1
Date of experience: Feb 04, 2026
Aaron Miller
Horrible. you can never reach a person when you call them. they do not update things in a timely m

Horrible. you can never reach a person when you call them. they do not update things in a timely manner. I have been trying to get things set up correctly for 2 weeks and still not set up.

1
Date of experience: Feb 04, 2026

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