Review Time
This Market Research company IS A SCAM!!! they will make you chase the money and most of the time people never end up getting paid while sharing all their personal details including address, phone number, emails full name. STAY A WAY FROM THIS COMPANY!!
The service does not provide payment after the studies are finished...they seem oblivious and keep saying they contacted the client. I've had issues with three studies, and they show no concern. Don't waste your time; they essentially take your information and effort without any reward.
Focus Group, previously known as Sago, continues to face the same problems highlighted in other reviews regarding their failure to issue payments for the 'rewards'. You invest your time and provide your insights, expecting compensation. However, they prolong the payment process unnecessarily. As of now, I have yet to receive the $200 'reward' for my contributions.
I used to enjoy participating in studies with the company, where payment was received promptly at the end. However, now it doesn't seem to matter if the study is in person or virtual; payments take an incredibly long time. I completed a study 11 weeks ago, and my incentive still shows 'processing'. Meanwhile, the company receives payments from their clients right away. It feels like they hold onto that money to earn interest, hoping participants will eventually give up on their payments. Waiting three months for a small amount of $100 is excessive, and I am unwilling to return to the facility unless payments are made in a timely manner.
I've been participating in surveys for years without much trouble, but recently, payment issues have arisen. Cards have been canceled without any notification after I received them. When I contacted support, they claimed it was due to the card not being activated. You would expect some communication about it, but that’s not the case. I always keep track of my cards, yet I had to reach out just to find out about the cancellation. This has happened again, and now I need to find someone competent enough to assist me. I suggest looking elsewhere.
As a member for over ten years, I've earned numerous rewards for my participation. However, lately, the delays in receiving these rewards have been unacceptable, taking months when other programs deliver in much shorter timeframes. I’m worried that I may never receive the hundreds of dollars in gift cards or rewards due to their deteriorating customer service and redemption process.
I've invested time in these surveys, yet receiving my rewards feels nearly impossible. It has been over six weeks of waiting, and I constantly have to push for payment. I cannot recommend this survey service; there are far better options available. Avoid this company.
I consistently invest my time and honesty into surveys, only to be informed afterward that I didn’t qualify. They already collected my demographic and honest responses. Customer service is nonexistent; my emails about these unfair practices go unanswered. I do not recommend this service. Consider finding a part-time job instead; this site is a waste of time.
I used to enjoy participating in studies. Payment was immediate upon leaving. Now, regardless of whether the study is in person or virtual, it takes ages to get paid. I completed a study over 11 weeks ago, and my incentive is still marked as 'processing'. Meanwhile, they receive payment from their clients. It feels like they are just holding onto that money to earn interest, hoping you’ll give up on it. Waiting three months for a small reward is excessive, and I refuse to return for studies unless they improve their payment timing.
Participating in the survey was straightforward, and the location was convenient. However, I received my points the same day but have yet to see my payment, which is still processing. When I reached out for assistance, I was redirected to a support team that was unhelpful. I’ve informed recruiters to avoid involving me in any studies linked to this service because I refuse to deal with their payment issues anymore. Proceed with caution.
Claim your business profile now and gain access to all features and respond to customer reviews.
