Review Time
Had email and text telling me delivery coming tomorrow.
Tracking unavailable.
Delivery didn't come. Took the day off work without pay to be available.
They scanned the item into the local depot at inverness the day before. I live 20 minutes away.
Waste of time and money.
Contacted customer services by email, including the one theybuse on here for the complains, no response. Phoned them, told someone would ring me back. They didn't. No reply, no excuse, no point. Every time something gets sent with these , it's the same. Pathetic.
Had email and text telling me delivery coming tomorrow. Tracking unavailable. Delivery didn't come. Took the day off work without pay to be available. They scanned the item into the local depot at inverness the day before. I live 20 minutes away. Waste of time and money.Contacted customer services by email, including the one theybuse on here for the complains, no response. Phoned them, told someone would ring me back. They didn't. No reply, no excuse, no point. Every time something gets sent with these , it's the same. Pathetic.
Nicolas and Brogan in Aberdeen branch should get medals for the level of personalised customer service they gave. They worked so had to rectify the issue caused by the courier doing g the opposite as M&H were the 3rd party courier. Nicolas and Brogan kept in touch, communicated well and fulfilled every promise they made. Which is more than can be said for Furdeco who failed dismally.
2 delivery guys turned to deliver my large item and it was faultless. They were very professional, courteous and friendly. It was encouraging to see such good service at an undoubtedly busy time of the year. I had some queries regarding the amount of boxes I was meant to receive and contacted the office and spoke to Broghan. She was absolutely first class, handled my concern professionally and efficiently going over and above to deal with my queries. Overall excellent service this morning. Would recommend
I'm surprised about the reviews here. I needed my parcel ASAP so phoned up. Within seconds I'm talking with a human and using just my postcode he has my parcel located and after a short drive I have it in my hands late afternoon Friday. Helpful and courteous and fast. No complaints here. Thanks guys. 🤓
The guys were very helpful and couldn't do enough to help. My grandson couldn’t be at home to get his bedroom furniture, so the drivers at short notice went out of their way to come to another address. All done in a professional helpful manner.
The are contracted to deliver my bed from DX carries who delivered to their hub (M&H Aberdeen depot) on time at 9am in morning but at 16:00 the M&H (Aberdeen depot) posted that they tried to deliver to my house and left card in door!………..NO they didn’t as have video doorbell and was at home all day all lights on and curtains open. Contacted DX and they said that M&H carries (Aberdeen depot) had sent them a picture from their van window of my house!! And left a card!?!? ALL LIES!! Maybe they took a picture but did not approach my door or leave a card!! This is totally unacceptable and unprofessional as I have no bed as got rid of old one ready for delivery of new one and with loads of calls to DX carries asking what’s happening M&H (Aberdeen depot) have not responded to them and have now told them that my delivery is not on their schedule any time soon!! This is not the first time M&H Aberdeen have done this and I waited 2 weeks after my overnight delivery time for a new sofa leaving me sitting in plastic chairs! Disgraceful company and if you’re not committed to delivering items for other companies then don’t accept them in the first place!AVOID AT ALL COSTS IF YOU NEED URGENT DELIVERIESUPDATE 19/11/25 15:00A diver arrived with 1 out of 2 parts of my bed sand after saying to him I’m”is there more as it’s a bed and that looks like only the head and foot end” he replied “well that’s all I have on my consignment and hopefully the other half will show up for you!”SERIOUSLY!? They only loaded half of a 2 part delivery on a single van when it clearly states on package it’s 2 of 2 (meaning there is also a 1 of 2 that is ment to be delivered) DX then called M&H Aberdeen and asked what has happened to other half of bed and the supervisor of aberdeen depot said “we will try and get it out to them today” and it’s now 3 pm and only half a bed? This is ANOTHER reason not to use M&H Aberdeen as they only loaded 1 of 2 parcels to the delivery and the driver just completely ignored this and didn’t care!Will update if it arrives but I will not be changing my review of this company who say they complete all deliveries with care and considerationUPDATE 16:06 pmM&H Aberdeen have now emailed DX to say that they are having troubles getting drivers back due to adverse weather conditions!! Well I call that lies as there not any snow on the roads now at all and all clear as day. So after admitting that they only loaded 1 item of 2 on the vans then saying second half of bed out for delivery they now say drivers can’t get back due to weather when it’s clear and their depot is 5 min drive from my house all on main roads! Called M&H to be answered by a very rude and abrupt women saying she can’t do anything but assures me that the weather is to blame even tho I’m looking at the roads she is!! (See the picture attached!!)Will never use this service again and will advise all NOT TO EVEN WASTE YOUR TIME MONEY ON THIS COMPANIES DELIVERY SERVICES!If you can’t deliver other persons items then DONT TAKE ON THE CONTRACT TO MAKE A BUCK AND LET OTHERS DOWN AND RUIN OTHER COMPANIES REPUTATIONS FOR YOUR OWN GAINWe are now sleeping on a floor with no bed and not even a bit of remorse from the company!
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Scottish Distribution Company
M&H Carriers has 4 operational hubs in Aberdeen, Argyll, Dundee and Inverness.
The company also has depots in Elgin, Fort William, Helmsdale, Kyle of Lochalsh, Muir of Ord, North Uist, Oban, Stornoway, Tarbert and Thurso.
We deliver parcels, pallets and out of scope freight for a number of national carriers and also assist local businesses in getting their goods to market via the national networks that we work with on a daily basis.
We have over 300 employees and over 200 vehicles working in the communities in which we serve on a daily basis.
For any issues please contact the team via info@mhcarriers.co.ukSee more
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