Review Time
Avoid this company, they are scammers. They will send you the wrong item and expect you to pay for the return to China for a refund. How long do you think that would take, if ever? Emails of complaints repeatedly sent to them over several weeks to resolve this issue is only met with scripted emails from them. It took a threat of legal action just to get a 20% refund, and that took three months.
Hi! I have received shipment. Despite the fact that I requested cancelation of this order right away, I’m in shock with this goods at all!!! They are not even made from ceramic!!! They are made from the chip and stinky plastic with metal inside!!! I just opened package, smelled the stink and got an asthma attack!!! They absolutely cannot be used as material is dangerous for a health. I insist to return it!!! I have contacted the seller requesting free return. I do not have answer yet. I placed claims with PayPal but I didn't achieve anything! I didn't get my money back! This site MUST be closed and investigate as a fraud!!!
I would give zero stars if I could. The product that looks nothing like the website description and there is no option for reviews on their website. Which leads me to believe they are fabricated. Their customer service is the worst I have ever encountered, I did not receive a response for days at a time, each response is automated and says the same exact thing and they want me to pay for a return label in order to get a refund but I have to ship to China which will likely cost me the amount of the products purchased.
Total SCAM. Do Not Waste Your Money. This "MineralMug.com" needs to be shut down for outright fraud. Ordered 3 of these for planned gifts, based upon the beautiful pictures and the 30 day return policy. After a prolonged delivery, which ended up being from China (not stated on website), the product is a total joke: plastic (not mineral), very cheap, 3 inches tall (i.e. miniature for a small child), and with a metal insert that simply falls out. Unbelievably cheap and deceitful in every way. Immediately upon receiving these pieces of garbage, I initiated a return request. Another absolute joke: after nearly 2 weeks and repeated attempts, including pictures, etc. no refund has been forthcoming. This is a TOTAL SCAM. Take your business elsewhere. ***Please also note: They use many different business advertising sites for the same product, which then all goes through the "mineral mug.com". It is one Chinese business, using many different fronts to sell these cheap plastic "Mineral Mugs". Buyer beware: A Total Scam!
Claim your business profile now and gain access to all features and respond to customer reviews.
