Review Time
Outstanding Support – Thank You, Vickey!
I had an issue with my delivery address and was really worried about my order, but Vickey handled everything smoothly and professionally. He promptly updated my address, kept me informed, and made sure the order would be delivered correctly without any hassle.
What I truly appreciated was his patience, clarity, and quick response—he made a stressful situation feel completely under control. Excellent customer support like this really makes a difference.
Thank you, Vickey, for your help and dedication. Truly a 5-star experience!
Will definitely be back to shop again ☺️
It was easy to navigate through the website to view the various collections. There was a very good sale that we took advantage of. The products also arrived in a timely manner.
This was my first time using Mirraw, and I experienced some difficulty with the payment process. Umar reached out to me by both email and phone to alert me about the issue. He kindly resent the payment link and even stayed on the phone with me while I completed the transaction. His patience and the use of a credit card made the process much smoother the second time. I truly appreciate his excellent customer service!
Had an issue with ordering a plus sized blouse. Reached out to customer service and Uzer was very helpful in advising me how to proceed. Cant wait to get my product and try them on.
Big shoutout to Uzer for helping me out today! I ran into some technical issues while placing my order, but Uzer stepped in and made the whole process seamless. Excellent service!
I had a really good experience ordering from Mirraw. I needed help with choosing the correct blouse styles and entering all my stitching measurements, and Umar from the support team was very patient and helpful. He guided me step by step and made sure I understood how to submit everything properly. I especially appreciated how responsive he was and how he answered all my questions about sizing and design changes. It made me feel more confident placing my order. The process for custom stitching was much easier than I expected. Overall, I’m happy with the service and looking forward to receiving my outfit. I would order again and recommend Mirraw to others who want custom-stitched traditional wear.
I have waited up until now to write a review as I was giving them time time to resolve my issue and reply to my emails
I put an order in on 05/12/25 M016083168.
The quality of the kurta suits I received were really poor so I did a feedback which they replied to very quickly asking me to send photos which I did on 3 requests and since then it has all gone very quiet and no communication.
One of the suit was £153.00 and suppose to be silk - the material was nothing like silk more viscose.
The other suit was soft cotton which was really rough stiff cotton.
On this particular the offer was 100% cash back which I was very dubious about but rightly so there is a 100% cashback in my wallet.
The condition of this offer is you can only use 25% at any one transaction so out of curiosity i decided to put an order together but no wallett amount is being deducted or can find any option to do so.
This is my second review on trustpilot for this company last they replied by WhatsApp kept asking me to take review down without resolving my issue.
This time also plenty of time was given before submitting this negative review.
Please 🙏 think twice before you order from this company 🙏
I have read some positive reviews not sure how genuine they are....
Peter was incredibly helpful throughout the entire process of selling my Indian kurta from Mirraw. He was patient, knowledgeable, and took the time to explain every step clearly. His professionalism and positive attitude made the experience smooth and stress-free. Peter truly went above and beyond to make sure everything was handled properly. I really appreciate his support and would gladly recommend him to others.
This is a complete waste of time. If I could rate them lower, I would. Avoid purchasing from here. I ordered a lengha, and it looks entirely different in person. The quality is absolutely terrible. It feels like a scam! When I tried to initiate a return, I encountered a 404 error. Calling their support was equally unproductive. They claim you only have 7 days to return, but this wasn’t mentioned on their website or during the order process… STAY AWAY IF YOU DON'T WANT TO BE SCAMMED!
I'm thrilled with every piece I received from my order; they are all so beautiful. Seeing my products brings genuine joy to my heart, which shows they are worth every penny. Thank you! I can honestly say I adore everything I got, and it was all very well packaged.
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Welcome to Mirraw - your one-stop destination for the finest ethnic designs from around the globe. With an impressive collection of over 2 Lakh unique products and a diverse, expanding family of more than 5 million satisfied customers worldwide, we are truly a global leader in our field.
Our roots are planted firmly in the heart of Mumbai's historic Fort district, where we tirelessly work to bring you handpicked designs in Ethnic Jewellery, Indian Apparel, Western Clothing, Home Living and more. Our goal? To make it simple for you to own and enjoy the world's most beautiful ethnic creations.
Mirraw was born from the combined vision of Shailesh Jain and Anup Nair back in 2011. They believed in not just selling products, but in enhancing their customers' lives by making them look and feel incredible. This ethos remains at the heart of everything we do.
Our dedication and unique approach have earned us a loyal following, not just in our home country of India, but also across the US and Europe. As we look to the future, our sights are set firmly on becoming the dominant force in the ethnic wear market.
So why not join us on this exciting journey? Discover the rich heritage, the vibrant colours, and the exquisite craftsmanship of the world's best ethnic designs. Welcome to the Mirraw family, where tradition meets style with a touch of elegance.See more
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