Review Time
I’ve had nothing but good service from Mishimoto. I did have a fan controller go bad, and a radiator crack because of it. They replaced both no hassle. The radiator was 560 bucks and they sent out a replacement no worries. I will 100% buy from them again. I have an LS swap project coming up, it’s getting a full Mishimoto setup.
Mishimoto customer service and product delivery needs significant improvement. I ordered the specific Oil Catch Can for my truck. I received it about two weeks after I ordered it when "they had it in stock" and I live in a neighboring state of Mishimoto HQ. While I waited for the product, I reviewed the installation instructions along with the company installation video. When I finally received the product, I inventoried it and discovered that not only was it missing three washers. The missing washers along with three screws were supposed to ship loosely within the package. The three screws, however, were screwed into the shipped catch can by a gorilla. All three screws that require a 2.5mm allen wrench were stripped out. With a significant effort I was able to get two of the three screws out but they were obviously unusable. The third screw I had to resort to cutting a straight groove into it and with a straight edge screwdriver loosen the over torqued stripped out screw. I am not used to spending top dollar for equipment that is in need of intensive care. When I called Mishimoto the customer service was no help and they defended themselves stating, "we don't package the equipment." IMO, if you sell it, you are responsible for it. They apologized and indicated that they would immediately get the washers and screws to me. Well, it's 10 later and I am still waiting for the screws. Hopefully their patented product is better than their packing and customer service.
I had to reorder 3 times due to a combination of shipping damage and manufacturing defects. One from Amazon, and two directly from Mishimoto. After the third still arrived with the box obviously opened and re-sealed (according to Mishimoto; sometime after leaving the factory), I decided to go forward with the install. Although the radiator is advertised as a direct factory replacement, it had some obvious design issues. There was no bracket to secure the transmission cooler lines to the side of the radiator like the OEM radiator, so I had to cut it off the OEM, modify it to fit, and attach it to the pin bracket on the driver's side of the Mishimoto radiator. Also, several of the bolt posts that are welded onto the tanks of the Mishimoto to accommodate other coolers were too short for the factory bolts and required spacers on the bolts to prevent piercing the tank. All this was reported to Mishimoto who stated they had not heard of these issues before but would pass it on to engineering. I have not filled or run the system under pressure yet. I only hope that I addressed all the short bolt posts. Lastly, the installation instructions from Mishimoto's website appear to be generic for the year range (2003-2007) that my radiator would fit and were not totally accurate or specific to my vehicle (2004 Dodge 3500, 5.9L Cummins HO). At this point, I can't give Mishimoto my recommendations for this application due to all the above. Performance remains to be seen -?
I purchased a 16” racing fan which has gone faulty and stopped working. As it has a lifetime warranty I contacted Mishimoto who explained I had to pay shipping for the replacement fan, absolutely fine. Paid for shipping back in April and have now been told 3 times over 3 months that the stock is coming in and I’ll have it in 2 weeks. LIES, LIES, LIES!!!Absolutely shocking customer service and I do not recommend this company to anyone. Be warned, you’ll be left disappointed.
I was at wit's end trying to obtain 4 constant tension hose clamps for my '06 Monte Carlo SS radiator hoses. The dealer tried to convince me to use worm drive clamps, which are unacceptable (always leak). Scott was courteous and extremely helpful in selling me just the right Mishimoto constant tension clamps. He even helped me with other clamp information. Thank you, Scott, and Mishimoto!
my name is Noah, Mr. Joe T. from customer service was a HUGE help for me regarding finding a replacement gasket for the oil cooler sandwich plate for my 370z. Which I guess is pretty much custom made for them. I couldn't find anything even similar online. Once finding the part I needed ASAP, Joe did everything in his power to make sure the warehouse was aware of the situation and to get it out the door just hours later!it was literally the very last piece Im waiting for in order to get the new motor started after being down for 2 years!again, Joe T, he is the man, super nice & understanding team. blessed to have spoke with him today.
Poor customer service! I purchased a coolant filtration kit from them (6.0 Ford diesel) after installing and replacing the coolant one of the ball valves leaked at the handle! I sent them a video of it leaking to get it replaced. They wanted me to remove the complete kit and return it for Replacement! When I ask if they could simply send me a replacement ball valve they never responded! Simply a bad company!!
I purchased a cast aluminum oil pan to replace the composite OEM pan on my 2017 F150. The latter has a chronic problem with recurrent seal failure with leak. The part I received was installed by my local mechanic who commented that the pan was the best quality he had seen. Also, dealing with Mishimoto’s customer service folks was a pleasure - very helpful and courteous.
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Mishimoto Automotive Performance was established in April of 2003 with one goal in mind - to make quality aftermarket parts that can be enjoyed by everyone from the daily driver looking for an OEM upgrade to the extreme racer looking for dependable performance parts. With a staff full of avid racing enthusiasts , we understand exactly what drivers are looking for in parts. Our R&D team is comprised of talented technicians to ensure that we can guarantee satisfaction to all of our customers.See more
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