Review Time
I have had a lot of success with this company in buying the Ix5 model and now I'm about to go buy the Ix7 pro as an upgrade as I do need something more fancy and fast with more range and so l really do recommend this company with there outstanding customer support team to help
iScooter
Box for the iX7 Pro was a bit battered but the scooter was fine inside. nice that they include the tool. basically ready to go once you tighten the screws. solid bit of kit.
I bought my daughter a scooter for Christmas from iScooter and upon purchase I paid for their fraudulent shipping insurance. My daughters scooter was not delivered and I have now been embroiled in 2 months of emails in which theirs customer service team are chasing their tail, repeating the same nonsense and refusing to rectify the issue. It is IMPOSSIBLE to get through to them on the phone, I have tried multiple times and gave up listening to the same on hold message for over 2 hours. They claim my package was delivered and signed for however, they have sent me a delivery note with someone else's name, address, signiture and order which is a horrific violation of data protection. They proceeded to send me my own delivery note which clearly states signature required, with no signature on. The courier has admitted this was not delivered and lost, all of which has been provided to iScooter. The company is still refusing to accept any liability and refusing to adhere to their own 'shipping insurance'.
Their customer service and issue resolution is possibly the worst I've ever encountered.
This is the first review I've ever left on a company despite having poor experiences in the past, this company has too the biscuit and pushed me to write this.
Do not use this company and if you do, God forbid you ever have and issue because there isn't a single chance you will have it resolved
AVOID THIS COMPANY AT ALL COSTS. We purchased a scooter for our disabled granddaughter, and after assembling it, we discovered it was defective with a stuck button. Now, she has a non-functional scooter that she can't use. The seller keeps giving us excuses, claiming it's out of warranty. THANK YOU FOR LEAVING A DISABLED CHILD WITHOUT HER SCOOTER. YOU SHOULD BE ASHAMED.
I would rate them even lower if possible. I bought a scooter for my 12-year-old for Christmas, and the battery lasts just over 2 miles. I've submitted all the necessary details and videos, but now they're asking me to buy a voltage meter to check the battery voltage. This is an unacceptable situation; I strongly recommend avoiding any purchases from this company.
This has been one of the best providers I have encountered. Any issues I faced were addressed quickly, and they took the time to explain things to me. I chose this service because, while it may be on the pricier side, it is trustworthy and ensures a top-notch experience. I highly recommend them.
I want to share my experience to alert others that this company is distributing scooters with battery issues. They seem to be delaying my problem instead of providing a simple solution like sending a new battery. I refuse to send it back until a replacement arrives first! My trust in this company is completely gone!
The scooter was delivered as anticipated, and everything was included in the package. I reached out to the support team with a question, and they responded within hours, offering great assistance. My daughter was thrilled with her scooter on Christmas Day.
After a month of ownership and plenty of miles logged, I’m really satisfied with this product! I call it the '5 minutes to everywhere' because it’s fast and feels safe while riding. The battery life is impressive too. The controls are fantastic and user-friendly; I especially appreciate the cruise control feature. It automatically engages and maintains your speed, which is perfect for navigating busy shopping streets at 2-3 mph. Based on my experience so far, I highly recommend this product!
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iScooter Global designs electric scooters and e-bikes for everyday riders. From all-terrain models to foldable commuter scooters, our products are built for reliability, comfort, and great value—making daily travel easier and more enjoyable.
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