Review Time
Customer service is the worst i have experienced in a while. Received 2 straps both had manufacturing errors and they expect me to pay for the shipping back so they can determine manufacturing defaults, to only the reimburse the shipping, when pictures was sent 3 minutes after receiving the packages..
I ordered my watch strap and it's quite exquisite. Very pleased with the quality and it came in a beautiful package & hand-written note for the purchase.The price reflects the product and it's good to have something that lasts.5 stars from me. 👍
I purchased a Molequin strap with quick-release spring bars. The quick-release spring bars were defective. I contacted them through the email address given in the order confirmation. However they have never responded. Molequin has a terrible customer service. I shared my experience with Molequin at their instagram page. They blocked my account. They neither stand behind their product nor tolerate any negative feedback.
Three comments: First, Molequin watch straps look beautiful and are probably of excellent quality. Second, Molequin includes the Belgian VAT in its prices. Unlike most other European retailers, Molequin does not remove the VAT (a value added tax of 20 or 21%) when non-Europeans make online purchases. This means you may in effect be paying taxes twice when your strap arrives your country, for example in Canada. And third, having written to Molequin about this and asking for an explanation, the response was rude and arrogant and contained no explanation of their policy. If you do not care about customer service, then you can probably purchase a good product here. But there are many other companies that also offer beautiful watch straps and also offer good customer service..
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