Review Time
The return policy states a 30-day window for returns after receiving an item. To qualify, the item must be in its original condition, unworn, with tags, and in the original packaging, along with a receipt or proof of purchase. I met all these criteria but was asked to provide pictures of my item for assessment. The sweatshirt I ordered in a large size fit more like a 2XL. When I requested a return, they claimed they couldn't identify any issues and offered a mere $6 refund on a $31 item. I found that unacceptable, and while they eventually agreed to a return, they informed me the shipping cost would be $30-$40, offering only a $9 refund. Additionally, it took over a month to receive my order, which they considered acceptable. Their support is lacking and they do not stand by their products, leading to a very disappointing experience.
The return policy states a 30-day window for returns, requiring items to be in original condition with tags and packaging. I met all the criteria, but they requested photos to assess the issue. The sweatshirt I ordered was excessively large, resembling a 2XL instead of a large. I asked for a return, but they only offered me a $6 refund on a $31 item. When I protested, they suggested I could return it, but shipping would cost $30-$40, and they offered a $9 refund. Additionally, it took over a month to receive my order, which they deemed acceptable. Their support is lacking, and they do not stand by their products.
This company has been appalling. I received a notification that my package was delivered, but since I have a locked mailbox, I knew it hadn't. After waiting days with no package, I had numerous back-and-forth emails before they finally provided a tracking number that didn't match my details. Now it's been six weeks, and they refuse to take responsibility, blaming the carrier instead. Please avoid this company at all costs; they seem like a scam.
I initially spent $60 on shirts, but they charged my card $75. They quickly refunded the extra charge, which should have been my warning. Shipping was a mess, with no tracking provided unless I begged after weeks. A month later, still no shirts, and they provided a tracking number for a service that wasn't USPS. After checking with neighbors and the post office, I found no packages delivered. Eventually, the shirts arrived from a return address far away, unrelated to the tracking numbers I received. It's clear they have no clue what they're doing and are willing to mislead customers. I wish I had seen these reviews before ordering.
This company engages in misleading advertising, using cheap materials and overcharging. It took three weeks to receive my items. If you mistakenly enter your credit card information, they don’t allow time to review your order, and when I tried to cancel, they didn’t respond. I hope this review helps others avoid this company.
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