Name: moltonbrown.co.uk
Telephone: 000000000
Rating: 2.5

ImortalGod Guest

Taking my money without authorisation

I made an online purchase 25/10 and since then they’ve taken the same amount a further 2 times without authorisation.. finding it hard to get hold of anyone by phone or email!!

Date of experience: Oct 25, 2023

Kitty M. Guest

2 years ago

Great shopping experience

Maddie at the Bath store was superb today; she was so friendly and helpful. The store was beautifully presented and it was a real ‘shopping experience’ .

Date of experience: Oct 21, 2023

Lenna Baker Guest

2 years ago

Good service - some products ok

Love the smell of various products. Ordered a reusable bottle as part of a gift set but it arrived damaged. They have resent a replacement. I’m not a fan of the new reusable bottles & prefer the glass ones.

Date of experience: Sep 26, 2023

ShocoWhite Guest

2 years ago

Never any stock of products that I…

Never any stock of products that I want. Very frustrating anftet many visits the staff are even bewildered

Date of experience: Aug 08, 2023

miriam112 Guest

2 years ago

Recently purchased Dark Leather au de…

Recently purchased Dark Leather au de parfum, I went for this thinking the fragrance would last longer than au de toilette. Very disappointed to find it faded and could hardly smell it after a couple of hours. Way overpriced in my opinion

Date of experience: Jul 01, 2023

Chance Harris Guest

2 years ago

Don't Want My Cash? Then You Don't Want My Business.

Have previously been a good customer of MB both online and in their UK stores but have just seen they are going CASHLESS. Cash is LEGAL TENDER in the UK and customers should have a choice how they pay. Refusing cash pushes everyone a step closer to a dystopian digital ID and currency. Boycott them and send them a strong message. I will never shop with Molton Brown again.Avoid, avoid, avoid.

Date of experience: Jul 01, 2023

Reggie Howard Guest

2 years ago

I have previously been a loyal customer…

I have previously been a loyal customer of Molton Brown. They stole £46.80 out of my bank account, I had to raise a complaint about this! It’s going to take up to 7 days to give me my money back. No compensation, customer service? That’s a laugh! Won’t be ordering from them again!!

Date of experience: Jun 29, 2023

Drummond Guest

3 years ago

Terrible customer service

Terrible customer service, had faulty goods and all that happened was acknowledgement, product no longer sold which proved not fit for purpose? Shame as I love the shower gels but will not be returning.

Date of experience: Jan 18, 2023

Mindy M. Guest

3 years ago

The best

The best, need to bring back the coco & sander wood though :)

Date of experience: Jan 05, 2023

RS13 Guest

3 years ago

Do Not Expect Delivery or Customer Service

I ordered Christmas gifts as I usually do in November 1st delivery arrived only 3 of 8 items received although all items supposed to have been shipped. Phoned Customer Service many times no answer, asked for call back none returned, emailed three or four times finally got to a person. By then three of my items were out of stock, so was credited and remainder shipped. In the delivery one item was missing so again emailed and finally got a person who insisted I had received everything but was convinced otherwise finally got the last item over a month after ordering and having put more effort in than walking from Lands End to John O”Groats!