Review Time
This oven is affordable and delightful, featuring a simpler design that is less likely to malfunction. I love that the cooking chamber can be easily removed for cleaning! It’s the best stove I’ve ever had, working exceptionally well. Additionally, it was beautifully packaged with plenty of protective wood. It arrived just three days after I placed the order!
This oven is affordable and charming, with a more straightforward design that minimizes breakdowns. I appreciate that the cooking chamber is removable for easy cleaning! It's the best stove I've owned, functioning exceptionally well. It was packaged wonderfully with ample protective wood. It arrived just three days after I placed my order!
The customer service experience was disappointing. After purchasing a unit, the plumber unboxed it only to discover it required a stainless steel sleeve for venting, which was incompatible with the existing PVC vent. I contacted the support team with all necessary details for a return authorization. They insisted I cover the shipping costs and a 20% restocking fee. I filed a dispute with my credit card, stating they recommended the sleeve but didn't clarify it was mandatory. When I mentioned the dispute, customer service claimed I couldn't return the unit at all, which felt like blackmail. This is the treatment I received from a company with a low BBB rating.
The company refused to honor their warranty. I received a wall oven that malfunctioned right out of the box, a gift from my family who purchased it online. It arrived sealed, but once connected, the touch control panel was defective. After providing the requested receipt and video of the issue, I was told I wouldn't receive a replacement because it was bought on eBay. They claimed they only sell on specific platforms, despite evidence showing they sell to various retailers. They should honor warranties for any new product regardless of the retailer.
I received a tankless propane water heater and installed it, but the hot water outlet valve was bent at a 45-degree angle. It hasn’t ignited even after removing the cover. I've been unable to reach the company through email or calls, and I'm hoping they will send a technician to resolve the issue.
The website advertised a "30-day hassle-free" return policy, but it has taken numerous emails, many of which were ignored, to initiate a return. They first requested pictures and videos of the unit. Then, I received responses stating they hoped I wouldn’t return it, claiming it would be a loss for them. Initially, they stated I would be responsible for shipping, but later mentioned a charge for "product depreciation" based on an unshared return policy. They have yet to provide any information on where to send the unit, making it anything but hassle-free.
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