Review Time
I really like many of the products, but what is really frustrating is the poor customer service when you order online. Just opened up a package, only to find that the free sample had been forced into the gift-wrapped order - therefore damaging both. Come on Molton Brown - use people who know how to pack a parcel. What's the point of shopping online if the items are going to arrive damaged. You try and contact customer service but never get any response beyond a holding email.At the end of the day, the products are good but it means I'm going to have to re-gift wrap when that was partly why I ordered the items I did.
Molton Brown web services are terrible. I have given up. Part of the attraction of buying Molton Brown as a gift is the gift wrapping. So Molton Brown has a sale online and doesn't offer the gift wrapping. This was not clear until after the transaction, so I had to cancel the purchase wasting my time. So I thought I’m passing through London I’ll do click and collect. I do my shopping and get to the select a store section and it seems that none of their London shops offers click and collect. You know the silver lining is that I shopped locally. That’s great for our little towns shop keepers. A luxury product? Luxury service ....... No.
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London's bath, body & beauty connoisseurs since 1973 + Shop beautifully boxed gift sets for him, her and the home + Choose a FREE luxury sample-size with your order!
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