Review Time
Fed up with such shocking service.I placed an order on the 27th Nov for next day delivery. we are now on the 3rd Dec and no sign.Customer service dont care at all.Wont be using them again.Have moved over to l"occitane as the products are much nicer and their customer service is second to none. I would advise you to not bother with Molton Brown and try thm out instead.
Most terrible customer service EVER experienced, I placed an order on the 2nd November 2020 and it still has not arrived! Despite emails to customer service I have never received a response other than an automated message to phone ....... What a joke that is! How can a company operate a Customer Service department that is only open Monday to Friday 8am to 6pm? This is so outdated! You can never get through, I have never received a response, an apology or a phone call and still some 19 days after placing an order I still have not received it???? This is despite getting an email from Molton Brown asking how I was enjoying the product .... What product? The tracking states it is in Leicester and yet I live in Leeds ....... It has been there since the 4th November ...... And yet no email, no phone call and no apology or product. THIS IS SHAMEFUL
Cannot fault them! Have been having to order online the last few months which has been trouble free and everything still always packaged perfectly. Still prefer going into my local store - Silverburn - where the staff have always been absolutely fantastic, very helpful and always go the extra mile. I have now spread my Molton Brown addiction to family and friends who also love the products.
I’ve been purchasing Molton Brown products for a number of years. On the whole the products are really good despite the price. That was until I decided to use their click and collect service with PayPal. On the order it clearly stated order available to collect within 1-3 working days at your chosen store.After waiting 3 working days after The order was placed, customer services were contacted. They were incredibly apologetic and stated they would send the order ASAP. To cut a long story short, it was quicker to drop into the store and purchase the products directly. But then despite contacting customer services again requesting cancellation For the click and collect order, they then decide to send the click and collect order to the store. It seems that there is little coordination and Molton Brown logistically are about as good as Hermes in dealing with orders. Such a shame for a premium product.
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