Review Time
I experienced exceptional service from the company! When my 2016 frame cracked during a mountain ride, I contacted their customer service team, and they swiftly sent me a new 2017 model frame. Their quick response truly impressed me, and I highly recommend them. Unlike other manufacturers, the company handled the situation exceptionally well.
I had a fantastic experience with the company! My 2016 frame cracked during a mountain ride. I reached out to their customer service, and they quickly sent me a new 2017 model frame. I was pleasantly surprised by their swift handling of the situation and highly recommend them. Unlike other manufacturers who might avoid responsibility, the company responded in an exemplary manner.
I had a frustrating experience with a broken frame that snapped in half. I struggled to get this repaired under warranty, and after not using the battery for 6 months, it now overheats and needs replacing at a high cost. With only 180 miles on the clock, I feel like I have a brand new piece of scrap.
I purchased my bike in March 2021 for touring. After riding over 5,500 km, the kickstand failed while parked, causing damage to the frame. The company claims the bike is guaranteed for life if registered, but mine wasn’t. They offered a frame with cosmetic damage and said it was the best they could do. I was told I should be grateful for this resolution. I used to love riding my bike, but now it feels ruined.
I received a bike from this company with all linkage bolts stripped. Their customer service is terrible. I filed a complaint, and they have yet to respond. Additionally, the water bottle cage bolt was cross-threaded. It has been a complete nightmare.
When I first got it, I had significant issues, but after working on it, it's now fantastic. I faced major battery failures far from home in a wet forest. Thankfully, a friend who owns a bike repair shop helped me out. His expertise turned my bike into something amazing.
This has been the worst customer service I've ever encountered! After purchasing a bike, I can't even confirm if my warranty is registered. The company is great at marketing but fails to provide help when needed. I will not purchase from them again and recommend sticking to other brands that stand by their customers.
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