Review Time
DONT USE THIS COMPANY THEY CHARGE YOU FOR NEXT DAY DELIVERY £1.99. AND DELIVER 6 DAYS LATER AND THEY THINK IT OK TO IGNORE YOUR REQUEST FOR THE REFUND .SO IVE SINGED THEM UP TO LOTS OF NEWS LETTER S TO CLOG UP THERE EMAILS then when they block me I wait till they are shut creat a new email and keep pressing send I will make sure they wast their time delete all my emails untill the refund is in my account scammers they even had the cheek to ask why I wanted my £1.99 even thou id already told them . This company dose not deserve to be in business so I urge everyone to do what I’ve done sign them up to news letter
They know exactly what the issue as I’ve sent them lots of emails and they are ignoring them so don’t understand why they are asking for more info
I recently moved house, ordered a mop pro because I had seen the ads and it looked like the sort of product I needed. Thinking I had updated all my addresses, I checked out with PayPal but it turned out one of my cards was still attached to the old address, my bad!Contacted customer support STRAIGHT AWAY to highlight this and mention that I had NO ACCESS to the old address. So I asked if we can update the address before the order is shipped out. They took 2 days to respond to me after me sending multiple follow up emails to say "Apologies. We are unable to edit the address once the order has been placed. Thanks." No alternative option, no other helpful information.I responded straight away to say "Ok can we at least cancel the order and I can reorder it to the new address?"24hrs later after another email from me prodding for a response, I got "Apologies. The orders cannot be canceled once they are processed. Thank you.". Again, very unhelpful and offering zero alternatives. I said to them well that isn't a great order processing system if you can't amend orders, plus I contacted them within minutes of making the order to rectify this and got no response. The agent then proceeds to get sarky with me after another 24hrs and say "You are welcome to return the item if you are not satisfied. Thanks". Yeah, I'll just proceed to return an item that I physically can't get to? In that case can I get the refund? Another >24hr sarky response: "The item needs to be returned for a refund. Thanks"What a joke. Terrible customer service. Can't speak to the actual usefulness of the item because I haven't received it. Money down the drain. Someone's got a new mop on my dime. Thanks guys!Edit to reply to their response: Not being able to cancel an order in 2026 due to "fast processing times" is the lamest excuse, you've purposely done that to create barriers for customers unhappy with your product. Multiple other reviews also state how difficult it is to return faulty products. Your customer service and ordering mechanism sucks all around, don't pretend you're doing it for the good of your customers. They're not happy so clearly it isn't working is it.
DONT USE THIS COMPANY THEY CHARGE YOU FOR NEXT DAY DELIVERY £1.99. AND DELIVER 6 DAYS LATER AND THEY THINK IT OK TO IGNORE YOUR REQUEST FOR THE REFUND .SO IVE SINGED THEM UP TO LOTS OF NEWS LETTER S TO CLOG UP THERE EMAILS then when they block me I wait till they are shut creat a new email and keep pressing send I will make sure they wast their time delete all my emails untill the refund is in my account scammers they even had the cheek to ask why I wanted my £1.99 even thou id already told them . This company dose not deserve to be in business so I urge everyone to do what I’ve done sign them up to news letter They know exactly what the issue as I’ve sent them lots of emails and they are ignoring them so don’t understand why they are asking for more info
Good the way it will almost "wring" dry the mop after rinsing through in the soapy water Bad first putting the bucket together with the plugs . I couldn't get them to fit with my arthritic hands . I resorted to putting them in hot water to make them plyable then putting them on . Otherwise it's good .
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Designed for hassle-free cleaning.
If you're looking for a hassle-free way to keep your floors clean, the Mop PRO is the perfect solution. Designed with efficiency in mind, this innovative mop features two dedicated chambers for washing and drying, making it incredibly easy to use.
With its advanced design, the Mop PRO quickly absorbs dirt and grime, leaving your floors looking spotless and stain-free. The specially designed fibres of the mop ensure that every inch of your floor is thoroughly cleaned, giving you consistently great results every time you use it.
Say goodbye to the hassle of carrying around heavy buckets and repeatedly wringing out a mop. With the Mop PRO, cleaning your floors has never been easier.
Plus, its compact size and handle that can be dismantled and stored inside the bucket make it easy to store and transport.
So if you're looking for a mop that's designed to make cleaning quick and easy, the Mop PRO is the perfect choice. With its dedicated washing and drying chambers, you can be sure that your floors will be left spotless and grime-free every time. Try it out today and see the difference for yourself!See more
