Review Time
I was there earlier this week and the staff were just absolutely incredible. They were very helpful and really ensured I felt welcome and safe. They encouraged me to return which I 100% will be doing for their delicious food but mostly for the great ambiance (a perfect place to undertake a conference call in a pinch!) and wonderful staff.
I was there earlier this week and the staff were just absolutely incredible. They were very helpful and really ensured I felt welcome and safe. They encouraged me to return which I 100% will be doing for their delicious food but mostly for the great ambiance (a perfect place to undertake a conference call in a pinch!) and wonderful staff.
I have two Moss & Moor gift cards but due to illness I was not able to visit for a period. I called and spoke to Kevin who said someone would call me back. The following morning I received a call from Joanne advising my gift cards had expired. I discussed the detail including that Moss & Moor had received payment ( my money ) but just got a response citing gift cards had expired repeating the detail of purchase date and expiry. Moss & Moor have had my money so very sharp practise. The purchases I planned to make on my visit were much greater than the value of the gift cards but seems Moss & Moor don’t care and happy to snatch the cash already received as a gift to their business.
Great to be able to buy gift cards for this excellent garden centre. Just disappointed that having paid for 1st class signed-for postage on 29th January it came just 1st class with no signature required so didn’t arrive till 1st February.
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Moss & Moor is more than just a garden centre – it’s a place where nature, shopping, and dining come together for a truly enriching experience. Located at the edge of the picturesque town of Ilkley, we are a family-owned, independent business with a passion for quality and customer satisfaction. Whether you're an avid gardener or simply looking to enjoy a relaxing day out, we offer something special for everyone.
Our award-winning restaurant provides a dining experience that celebrates seasonal, locally-sourced ingredients, perfect for those looking to enjoy wholesome, delicious meals. Our thoughtfully curated plant and homeware collections are designed to inspire your lifestyle – with everything from outdoor plants and gardening essentials to luxurious home décor and gifts.
At Moss & Moor, we pride ourselves on delivering personalised, attentive service that goes above and beyond to meet your needs. Whether you're visiting in-store or browsing our online shop, our knowledgeable team is on hand to offer advice and support. We are committed to creating an inspiring and welcoming atmosphere, ensuring that every visit is a memorable one.
We also host a variety of events and workshops throughout the year, from seasonal planting sessions to creative crafting workshops, offering something for all ages. For more information, visit our website or contact us directly at 01943 968130. We’re open Monday to Saturday, 9:00 AM to 5:30 PM, and Sunday, 9:30 AM to 4:00 PM. Our restaurant is open daily from 9:00 AM to 3:00 PM. Come along and explore everything Moss & Moor has to offer! Live Well, Eat Well, Grow. See more
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