Review Time
I would normally score higher for M&A but on this occasion after booking a morning boiler service appointment for between 08:00-12:00, I received a telephone call from the company on the due date at around 11:30, informing me that due to the engineer being sent home unwell, I would need to reschedule. I understand that this was an unforeseen situation for M&A but having waited in for 3.5 hours,I did feel disappointed at wasting nearly a full morning.I rescheduled my appointment with M&A hoping that their engineer would arrive nearer to 08:00, given that I had already waited in once, but it was 11:30 again before the engineer arrived. My total waiting time was now around 7 hours to get my boiler serviced.M&A installed my boiler several years ago and have serviced my boiler every year since.I feel disappointed on this occasion that as a regular customer, no redress in respect of my wasted time has been taken in to consideration by the company.Update on response from M & R following this review:I received a message to contact Mick at M&R on the following morning after posting the above review.Following a telephone conversation regarding my issues I am now satisfied with the outcome and will continue to use and recommend M&R Plumbing in the future.
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Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years.
Why choose us?
We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now.
Also these are 8 more reasons why chose us.
1. Highly trained engineers.
2. Worcester Bosch service partner.
3, Vailant ADVANCED installers
4. We keep you in the loop at all times.
5. We keep your home clean and tidy.
6. We turn up when we say we will.
7. We offer the best quality service and products at the best price.
8, We have been keeping families and businesses warm and cosy since 1997,See more
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