Review Time
I placed an order for mats on 27 October 2025, but I received no reliable tracking information. While the service was initially responsive, they have since stopped communicating, and I still have not received my mats after 1.5 months. I'm now reaching out to my bank for a refund. Very disappointing experience.
I ordered mats on 27 October 2025, but there was no reliable tracking provided. They initially responded quickly to messages, but now they've stopped replying, and I still don't have my mats after 1.5 months. I'm now pursuing a refund through my bank. Very unsatisfactory.
I ordered a second set for my wife's new vehicle after a good experience with my previous order. Unfortunately, this set is too large in the front, causing the pedals to catch on it. The quality is significantly lower than before, indicating a lack of attention. I had to remove the driver's side mat because it was interfering with the pedal. I won’t be ordering again.
We are extremely happy with both sets of mats we've purchased from a seller. They were easy to install and fit perfectly, covering all the hard-to-clean areas. The quality is excellent, they look great, and they are very easy to clean! They have truly improved our vehicles.
I recommend avoiding this seller if you want to avoid poor quality products. I bought car mats for my vehicle, but they didn't fit correctly. They kept shifting due to a lack of materials to secure them. After reaching out multiple times, I received no assistance. A year later, they're unusable, and the so-called 'leather' has worn out in many spots. Their response to my inquiry about the guarantee was unhelpful. All they offered was a link to buy more. Clearly, they don't care about customer satisfaction.
Avoid this seller entirely; the product quality is poor and not as described. They sent the wrong color and then asked me to return it at my expense for a replacement. This cost over £100 to return to China, and the delivery service reported issues with the address. After numerous complaints, I finally received a refund for the mats, but I'm still waiting for the return postage. I plan to take legal action. You have been warned!
I advise against buying from this seller. I ordered car mats, but they arrived in the wrong size. From their perspective, they fit, but they are oversized and do not fit well at all. The rear mats are particularly problematic, with a significant overhang, and the front mats are too short, causing issues with the accelerator. Their customer service is very slow to respond.
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Custom made luxury car floor mats. Premium made to order car floor mats available for over 800 vehicles. Diamond car mats, winner of best car mats award
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