Review Time
Absolutely terrible company. Avoid at all costs!
Every person you speak to at customer services tells you something different about your sale then proceeds to moves the goal posts as to delay release your funds.
Awful company to deal with they constantly delay the process of transferring your shares to another company, always have to chase if something has been actioned to which they advise they have until a certain date shortly after this date they then advise a further two weeks ask to speak to a manager to complain they advise they will get back to you (never do) if I could rate zero I would but I have to give at least one star
Abysmal customer service, even worse transparency and absolutely zero accountability.Very slow to execute your instructions and try to blame everything and everyone else rather than admit that they have made a mistake.Complaints process is a joke.Avoid at all costs!!
If I could give this a zero I would. I've spent hours just trying to create an account and login. I've spent weeks going back and forth with 'support' and still nothing. I'm questioning if this is a intentional practice to keep small shareholders from voting and having their say.
I used the MUFG Corporate markets (UK) online facility to sell my certificated shares that were originally with the registrars LINK.At some stage it appears that the registrars changed and MUFG provided the dealing service.They are CRAZY expensive: £56 minimum charge and 1.5%. The deal cost me over £1000, compared to AJ Bell who charge £5.00!!And I must wait for my money, so we'll see how long it takes. MUFG would appear to be a Japanese group - M for Mitsubishi.Two stars because it was quite easy to register and initiate the deal which was documented within 24 hours and dealt at slightly above the minimum price I had specified.
Dealing with my late fathers shareholdings- I completed the online form for each company he held shares in as there wasn’t an option to pick multiple, only to receive an email to say that wasn’t necessary followed by a further similar email but in a condescending tone. Rather than then being able to apply the death certificate etc to all shareholdings I am then having to go back and forth chasing them up to confirm each shareholding separately. I tried to ring them about it, on a number they listed on one of the emails, only to be told it was the BP line (dad had no BP shares). The line then either cut off, or they hung up on me. There is also an issue with a share certificate which it looks like they have ‘lost’, they are not responding to me about it and if it was their fault they caused my dad upset and stress before he passed away. Their administration is diabolical!
Shambles of a company.Wouldn’t trust these scumbags with a fiver, let alone tens of thousands of pounds in shares.Exercised an option to transfer shares I had with MUFG into a stocks and shares ISA I have with my bank, and was told this would be actioned within a matter of days.Two months down the line and I’ve still not received these shares. Just been on the phone to them to ask about when I’ll have them, and they’ve advised I’ll have them by January 2026.So just know if you hold shares with MUFG, and want to transfer them elsewhere, it could take 4 months (if not longer).Customer service is useless too. Explain the situation to them and they don’t try and help or find a solution, just give you the option to make a complaint. I wouldn’t need to complain if you’d actually just help me!
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