Review Time
I ordered on 4/1/2026.
Updated review.
I was contacted by Michael at Mxwraps. He went into details about each product with me. He explained the reason for the delay in shipping. I look forward to doing more business with Mxwraps. I will update and submit a 2nd review when I receive the product.
I ordered on 4/1/2026.Updated review.I was contacted by Michael at Mxwraps. He went into details about each product with me. He explained the reason for the delay in shipping. I look forward to doing more business with Mxwraps. I will update and submit a 2nd review when I receive the product.
After speaking with my other associates and business partners in the e-bike world. I have decided that I cannot recommend MXWraps for purchases. They charge a 25% restocking fee on return items which is an insane amount. There are dozens of reputable places you can buy parts for Surron, Talaria, E-ride, Ventus, etc. They're the only ones that I can find the charger 25% restocking fee this is an outrageous number 15% is the highest I can find in comparison 10% is the common. If you purchase anything from MXWraps you better make sure that you or a customer of yours does not change their mind because you will get slapped. I did reach out to MXWraps and tried to negotiate the 25% and they said politely NO.Here's some real life numbers from other reputable companies that we also use for purchases that we will continue to use from here forward that I recommend.Restock FeesRev rides 10% Luna cycle 10% Charged cycle works 15% Amazon 0% on most items MXWraps 25%!!
I ordered a mxw ultra bee rear brake kit for my mx4 and it has been 5 days and they haven’t done a thing with my package. At least that’s what it says. It says my order should be here on the 16th and if it does I’ll definitely fix the review but for now it stays 2 stars because I have been wanting to know what has been happening to my package and the website has said label shipped since the 11th. Thanks for reaching out I have emailed the company
My 12 year old son purchases parts from MX wraps. The products He has purchased have worked out very well on his Surron. We did have some issues with shipping taking longer than expected but they have been working on that and made things right. My son is very satisfied with his parts.
I had a difficult time getting a response from customer service. They had a mix-up with orders and were very apologetic when they realized the delay. At that point they quickly sent me return labels and issued the refund. Thank you Michael for helping resolve the situation quickly and effectively.
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