Review Time
Absolutely disgraceful. Be aware of buying any cheap ticketAbsolutely disgraceful. Trip.com most of the time sells tickets with wrong and inadequate information. My 75 years old father was off loaded few days ago as Trip.com sold tickets wrongly. We challenged Trip.com against their wrong information. Sadness is, though I am a platinum member still Trip.com was lieing regarding the misconduct what they made rather than being apologetic and sympathetic. My father was stranded and helpless. They sold tickets wrongly what we have evidence. Trip.com hadn't helped us at all .
I booked /paid a flight from Birmingham to Cape Town via Lisbon and Angola for the 12 and 13 Dec 2025. A month later the airline cancelled the Lisbon/Angola and Angola/Cape Town, leaving the Birmingham/Lisbon flight which didn't work for me as I was flying to lisbon to connect to Angola then Cape Town. Now that there aren't connecting flights, it is common sense that there is no point in flying to lisbon. Trip.com REFUSES to refund the whole leg on the basis that the Birmingham/Lisbon flight isn't cancelled. Is it not common sense that the Birmingham/Lisbon is affected due to cancelled connecting flights? They're still refusing to refund my money after over 20 emails going back and forth. This means that, not even one (out of the 3 flights) has been refunded nor they're willing to book alternative flights, apart from offering a 36hour layover - only because they don't see why I can't still fly Birmingham/Lisbon and wait 36hours to connect to Angola then Cape Town. They make it as it is my fault to have these connecting flights cancelled. They say they can apply for a refund but they won't refund the luggage fee, which I have paid and that ill have to pay another luggage fee foe the same trip. This is daylight robbery. If you want endless headaches which comes with losing your money, book via trip.com and you'll see flames!
Absolute nightmare of a scamming company. They will take your money and cancel everything without a refund. Saved up for a special trip and ended up so stressed with Trip.com that I had to take antibiotics. Please save yourself this issue and use an ABTA protected company.
Disappointed your support system is awful! Chatting online cuts off message before you can even finish message.I booked a flight on Skyscanner, which post in USD, but credit card charges went thru in GBP, NOT on Skyscanner as it was listed in USD. Overcharged $136. And NO ONE on MyTrip has a real help or support. I’m not happy!
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