Review Time
My family and I had come to Paris for three days of rest over the weekend, and when we were supposed to return to Cagliari (at Beauvais Airport), and we were at security, a member of staff threw away my little sister's dental medicine (which was quite expensive), even though we had explained the situation to her, and she mercilessly threw it away as if nothing had happened. Furthermore, when we were in Paris, my mother had bought a cream, also very expensive, and they threw that away, even though we had shown the receipt. It wasn't a pleasant experience at all because the other times when we left they didn't say anything to us, while this time they threw it away without any understanding. The security staff was very arrogant and completely incomprehensible.
🤬😡😤
I had a very unsatisfactory encounter with this shuttle service from a regional airport to the city. I purchased a ticket but accidentally chose the incorrect airport. I reached out to the support team within half an hour of my purchase, with the trip scheduled for the following day. I clearly communicated my situation and requested a refund since the service had not been utilized. They declined my request, stating that refunds are prohibited according to their policies. This response reflects a complete disregard for customer care. When a customer quickly reports an error and has not used the service, denying a refund or any resolution is neither fair nor compassionate. Merely relying on “terms and conditions” does not constitute good customer support, and such policies can sometimes be unreasonable or even violate basic consumer rights. Quality service is not only about regulations — it’s about how you treat individuals. Unfortunately, this company demonstrated a lack of flexibility, understanding, and respect for its clients. I would not suggest this service due to their inadequate treatment of customers.
I had a very unsatisfactory experience with this shuttle service from a regional airport to the city. I bought a ticket but accidentally selected the wrong airport. I contacted the support team within half an hour of my purchase, with the trip scheduled for the next day. I clearly explained my situation and requested a refund since the service had not been used. They refused, stating that refunds are not allowed according to their policies. This response shows a complete lack of customer care. When a customer promptly reports a mistake and has not utilized the service, denying a refund or solution is neither reasonable nor humane. Simply hiding behind “terms and conditions” is not good customer support, and some policies can be unfair or even contrary to basic consumer rights. Good service is not just about rules — it’s about how you treat people. Unfortunately, this company showed no flexibility, understanding, or respect for its customers. I would not recommend this service due to their poor treatment of clients.
Insufficient staff in all areas for the number of customers leads to a stressful atmosphere. There's a lack of adequate seating in departure areas, and the restrooms are appalling, filthy, and without seats! This is the worst airport I've ever visited, and it seems to be the same every time. It's confusing considering they must be generating significant income from the high volume of travelers.
My family and I traveled to the airport, and it was overall a pleasant experience. I rated it 4 stars mainly because it is far from the city, but that's reflected in the pricing. We were able to skip the lines as my family member uses a walker, which was a nice touch. The walker was even waiting for us outside the plane upon landing, which was a nice surprise. Security was efficient, although they were strict about liquids. If you follow the instructions, you’ll get through quickly. However, it was a bit puzzling why they scheduled multiple flights to leave at the same time, leading to long lines at the boarding pass check. Thankfully, it moved quickly. The staff was friendly, and I would consider flying from this airport again if I visit the city. Pre-booking an Uber allowed us to reach the city in under 1.5 hours, which passed quickly. I recommend this airport and can't understand the negative feedback, but this was just my personal experience.
My experience was terrible; I arrived at the airport at 8 PM only to find it closed. We were asked to leave, and the next flight was at 6 AM. There was nowhere to store our luggage, and the only nearby hotel had rooms starting at €100. We were left to wait outside for 6 hours until it reopened.
This airport has the worst security staff I've ever encountered, particularly the older individuals who seem to mock passengers and lack professionalism. I find it hard to believe that a country like this can present such a third-world image through its airport.
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