Review Time
I am writing to formally express my profound dissatisfaction with the customer service I received. I initially booked my ticket four days ago; however, the airline subsequently modified my itinerary. In response, the airline proposed an alternative routing, which I was compelled to accept in order to maintain continuity with my remaining travel segments.
When I contacted customer service, I was advised—without any meaningful attempt to assist—that it would be preferable to cancel my ticket altogether, rather than being offered viable alternative solutions. Furthermore, upon inquiring about refund eligibility, I was informed that I might not receive a full refund for segments unaffected by the airline’s cancellation, despite the fact that these changes were entirely beyond my control.
Due to the lack of adequate support, I independently contacted the airline and was informed that the alternative itinerary previously suggested was not even available on the specified date. Consequently, I had to liaise directly with the airline’s customer service department to arrange a revised departure date for the first segment of my journey. Although this modification was approved, I was subsequently advised that confirmation would be transmitted to the booking agency, which would then be responsible for updating my ticket.
Regrettably, I am still awaiting this update. My repeated attempts to obtain assistance have been unsuccessful, as calls remain unanswered and no progress has been communicated regarding my booking.
I have taken the time to document this experience in detail to highlight the serious deficiencies in service and to caution others against encountering similar difficulties. I strongly advise prospective customers to consider alternative providers.
I am writing to formally express my profound dissatisfaction with the customer service I received. I initially booked my ticket four days ago; however, the airline subsequently modified my itinerary. In response, the airline proposed an alternative routing, which I was compelled to accept in order to maintain continuity with my remaining travel segments.When I contacted customer service, I was advised—without any meaningful attempt to assist—that it would be preferable to cancel my ticket altogether, rather than being offered viable alternative solutions. Furthermore, upon inquiring about refund eligibility, I was informed that I might not receive a full refund for segments unaffected by the airline’s cancellation, despite the fact that these changes were entirely beyond my control.Due to the lack of adequate support, I independently contacted the airline and was informed that the alternative itinerary previously suggested was not even available on the specified date. Consequently, I had to liaise directly with the airline’s customer service department to arrange a revised departure date for the first segment of my journey. Although this modification was approved, I was subsequently advised that confirmation would be transmitted to the booking agency, which would then be responsible for updating my ticket.Regrettably, I am still awaiting this update. My repeated attempts to obtain assistance have been unsuccessful, as calls remain unanswered and no progress has been communicated regarding my booking.I have taken the time to document this experience in detail to highlight the serious deficiencies in service and to caution others against encountering similar difficulties. I strongly advise prospective customers to consider alternative providers.
I paid for a discounted senior railcard on Trip.com . This required activation in the Trip.com app which I couldn’t do. So I tried to get customer service to arrange to refund my Apple Pay. The only service in customer service is a chatbot or an American phone number. No email address or UK phone number. My failed card activation should have allowed a refund according to the chatbot, but there is no way to follow that through with this. Scumbag company. If you want help, forget it. If this happens with a simple transaction, imagine needing help with a flight booking ! Don’t use this company.
They cancelled my trip and I can't get a refund. The message centre is hopeless and leaves you hanging then at a random point in the next few hours closes your case and you start again.I am now doing a charge back from my credit card.
Very frustrating process to get to completion. Unnecessary glitches and price increases whilst processing order. Crafty and unreliable pricing displays. What should have taken 10-15 minutes took more than 1.5 hours. Pathetic and untrustworthy
I bought two ticket and was assured seat allocation will be generated automatically. Received both tickets with no seats reservation. I called customer service and was told I could sit anywhere on the train. Ridiculous! Even more ridiculous, I was asked if I took a screenshot of the message. The tickets I bought from Trainline all came with seat reservation. Will not be using this website again!
The cost of changes and cancellations of tickets that have not been used are a disgrace ! I booked a flight that cost £280.00. I had to cancel the trip long before the date of the flight. I was charged over £200 to cancel, and was given a refund of just £42.00 !! How can this be allowed, its an absolute disgrace. Lesson learned. Go direct to the airline to book if you possibly can.
I asked to rebook a flight because my daughers visa had her wrong passport number put on by the consulate and because the visa passport number did not match her passport she was not allowed to travel so I rang Trip to rebook yes at a cost of 441 .99 for a 850.00 ticket quiet frankly I think it stinks and quiet frankly would never book Trip ever again
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