Review Time
Hello,I had booked mychoize car for 22-23 aug with booking id - RS/PUN/18-19/359017634.i had horrible experience with these cheaters. first of all, i had booked car 2 months back but they called me 10 hrs before the booking that documents are not valid & tried their best to cancel the booking. as i was on flight, there was nothing i could do much but fortunately with my friends help, i got the booking converted to my friend's name.while giving the car they gave in hush-hush and in dirty condition, i didnt mind much as it was raining for past 1 month & even myhchoize agent also gave the same excuse. Now after the trip completion, they showed their real face & how they actually make money. firstly they inspected the vehicle for 30 min but couldn't find anything. then they said we need to wash the car to remove all dirt & check once again (while giving the car they couldn't clean but while taking they'll clean), after cleaning and further 30 min of inspection, he found a paint wearing off below the bumper whose size would not be bigger than a fingernail. he said now he'll deduct 2200 for this, i told him i didnt check below as mud was there that time. but he said its policy etc etc. I asked him if its a dent or did i hit it anywhere or prove me how it could happen as there was no scratch or dent, just paint coming out. He had no idea, he said i don't know how it can happen but as per policy 2200 will be deducted. after that also, he took 15-20 min to further inspect the vehicle & tried his best to make sure entire security amount gets deducted. he couldn't find any. I asked him to give me vehicle & i'll get it fixed from outside as nearby driver told me it'll be fixed in hardly 100rs. but their agent refused to give me vehicle. now i am wondering that when i took the card already there were 3 scratches in bumper mentioned in the document. so as per myhcoize policy, 2200 per scratch & including mine. they got 8800 for the bumper, while the entire bumper cost is less than 2200. and if you are taking the entire bumper cost for any issue, then mychoize should've given me also the car with mint bumber & not with all damages. they are simply looting people.how i am sure that this is planned loot is, after washing the car their agent went straight to that location only as if he already knew there's a spot (paint weared off) Advise of others -don't fall for their discount & lucrative offers. you might get discount of 250-300 but ultimately you'll end up paying 2200+ for sure.Even if you go with mychoize, ask them to clean the car properly & inspect the car - take pics, video below the car also.
1. When you say that the prices of the vehicles are high on weekend, it should have been clearly explained in the break down which was sent to me after booking. Instead it read the total amount.2. The assistance which was provided during my booking period is highly unsatisfactory. When a customer is complaining of issues on the vehicle, immediate replacement of the vehicle should have been considered, be it weekday or weekend. Your customer travel plan's are not going to change if your vehicle is down.3. It doesn't seem from any angle that your company is a customer centric company, as you put your customer into inconvenience all the time, be it booking, travel or refund. I didn't find any of the processes to be smooth.4. Instead of providing inconvenience to your customer, you proudly acclaim the charges of GST, collection charges, high weekend charges. Just to keep you posted that your representative Rahul Dangi has assured that we will just be charged with 3610/- and nothing else.5. You should have someone taking the responsibility of the horrible experience that you have been providing and speak to your dissatisifed customers and understand their concerns. Do not just go ahead and loot your customers.You do not stand to your assurance and do not uphold to your customer service promise as well. It was a highly DISGUSTING experience. I will make sure that I do not refer mychoize or ORIX to any of my friends and relatives. SIMPLE FEEDBACK - HIGHLY DISSATISFIED, DISGUSTING, FULL OF HASSLES.
booking id - rs/blr/18-19/348012093before reading my review, i suggest you guys whoever plan on renting my choice self driven cars please stop right there. These guys are running a scam. Ive rented my choice self driven car on 21 june, but due to personal reasons had to cancel my booking. They said the deposited money will be transferred to my account within 5 to 6 working days, now its been almost one and half month and still they say it will reflect in your account within two to three days. Also, now they have stopped answering my phone neither do they reply to any of my mails. This is a fraud company.
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