Review Time
I would give less than One If available. After booking the self drive car here. these people asked for DL and Aadhar. I shared the same and they dint confirm the booking for 3 days. After contacting them by my self they say DL is not clear. they should have told the same on booking day itself. Our trip was upset for this reason and could not find other cars. Our booking for this reason is not confirmed but When we tried cancelling the car, they charged us with 400+ bugs saying the transaction charges.Call Customer service people are horrible and they dont speak polite.
Deducted the full security deposit without any valid reason.I booked Mychoize Selfdrive car for a family trip from 31st Jan- 8th Feb 2019; paying the full amount of approx. 29000/- Rs in advance including the Security deposit 6000/- Rs that is supposed to be refundable.The car delivery was delayed for more than an hour which made me and my family including a 3 year old wait outside the airport in the freezing cold; the my choize executive said he is about to reach in 5 mins whenever we called the driver.This also affected out hotel bookings also and check in.When the vehicle got delivered, it was not the one that I gave booked; didnt even inform me about the change in vehicle and this one was in a pathetic state(horn not working, full of cigarette smell, weird sounds coming from the vehicle etc.)The vehicle got replaced in the evening around 6pm Upon the complaint to the Executive who delivered the vehicle. That made us waste ourfirst day of the trip without doing anything.After 8 days, the MyChoize representative came to pick up the vechile and confirmed by in writing the Vehicle Inspection Report that there was only a tyre pucture and no other damages(not even a scratch).I received the billing invoice a few days later in which it was mentioned with other charges that the Damage charges of 3913.60/- Rs has been deducted.Around 4000/- For a single tyre Puncture??? Unbelievable!!As per the My choize executive who came to pick up the vehicle from us, that puncture would cost a max of 300/- Rs for which around 4000/- was deducted without any explanation.I raised a complaint through email by attaching rhe Vehicle Inspection Report provided by the Mychoize executive and customer care call regarding the same.There was no response for an entire week and after calling them continuously I received a mail saying They spoke to their a operations team and the charges are correct.What is the purpose of providing the Vehicle Inspection Report if they are not going to check the same when the customer raises a concern?The My choize team couldnt explain or justify damage charges that has been deducted and was iterating the same statement of fare deduction over continuous follow ups through mail and call. They are not at all talking about the report and not even ready to check it.They want to deduct the entire amount that I have paid.They made up some un reasonable charges in order to deduct the entire security deposit So if you are booking though my choize please be aware that you won't be received any penny as a refund. They will just take the entire amount you pay initially.
I travelled with MyChoize self drive cars a few days ago and I must say that it has been an enriching experience. The comfort, luxury and services of this company is highly commendable and I would recommend it to anyone planning on a road trip.
Pathetic servicethey will give you another car arbitrarily without asking second they will find all sorts of reasons to deduct your entire security money without you being able to do anything small damage and they will deduct all your security moneyabsolute pathetic . please don't fall for them
Bookd vehicle through vendor... which jnderstood while returning back the vehicle..Received vehicle in midnight at 2.00 AM booking is from 7.00 am.Worst part.. booking is on ph call with vendor.. i.e. early morning on 23 .11.2018 at 6.30 till let night 25.11.2018 full payment done in advance.. on 24.11.2018 i got call to pay extra charges for extra hrs as ur booking is for 25.11.2018 upto 12AM ...Settelmwnt received is 2000 only without any details. Paid 13000 + fuel tankfull with 6000 deposit which is security and will be refunded.Now no one is attending ph calls..
I booked a MyChoize car for my trip from Delhi to Udaipur, and trust me, this was the best decision I ever made. The smoothness of the drive, convenience of delivery and the amazing customer service made this want me to recommend this self-drive company to everyone going for a road trip this season.
Poor service very poor service will not recommend to book any one.I stuck on highway bcuz there vechile is not getting start and as per company it was brand new vichle.Even if it is there fault still they will charge u 413 rupees for cancellation.Will not ever book again - poor service
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