Review Time
Title: Account blocked and Support is ignoring me
Text:
"I have been unable to access my account for [13 days] days due to an 'unauthorized device' error. I have contacted support and the AML department multiple times via phone and email, providing all necessary documents, but I am being completely ignored. My funds are stuck and I have received no clear explanation. This is unacceptable service for a financial institution."
Title: Account blocked and Support is ignoring me Text: "I have been unable to access my account for [13 days] days due to an 'unauthorized device' error. I have contacted support and the AML department multiple times via phone and email, providing all necessary documents, but I am being completely ignored. My funds are stuck and I have received no clear explanation. This is unacceptable service for a financial institution."
Unfortunately, my experience with the MyFin application has become extremely frustrating and unacceptable.❌ Major Verification IssueThe verification page does not work at all. No matter which option or country I select, the process fails, making it impossible to verify my account.❌ Account Blocked for WeeksBecause of this technical issue, I have been unable to use my account for more than two weeks, which is completely unacceptable for a financial service app.❌ No Customer Support ResponseI have sent multiple emails and support requests, but received no response at all.This level of support is extremely poor and unprofessional, especially for an app that handles users’ money.❌ Lack of Communication & TransparencyThere is no clear explanation, no alternative verification method, and no communication from the MyFin team.Users are left stuck without access to their funds or services.⚠️ Very Disappointing ExperienceFor a financial application, reliability and support are critical. Unfortunately, MyFin fails seriously in both areas.👉 MyFin needs urgent improvements in:Fixing the verification systemProviding responsive customer supportRespecting long-term users and their trustUntil these issues are resolved, I cannot recommend this app to others.
Initially I had a spectacular experience with Myfin, but it happens on December 30, 2025 I was notified by the responsible department in order to justify the origin of my funds. And due to their decision, I temporarily lost access to the account that had a total of €2,580.00.Given the need to justify the origin of my funds, I sent all the necessary documents for this purpose. But it turns out that later I wrote to the general support and they asked me to send the proofs again and that by the way I did them with zeal and dedication, but it turns out that until today, January 27, 2026, I have not had an answer from them (Myfin). I asked them to simply refund the amounts because I needed to pay for some urgent services and still they didn't give me any answer.
Myfin decided to shut down my account for no reason saying I need to provide my source or income even tho I never surpass 6k euro a month which is not a big amount of money but yet they decided to do and keep me out and whenever I try to call them asking the reason and explanation they say we will investigate and u should wait while my money Is stuck inside absolute robbery 😡😡😡😡😡😡😡
They essentially stole my money. I had $187 in my account, and suddenly I couldn’t log in. I tried resetting my password, but it was reset, and I still couldn’t log in. Despite sending several emails to their support, which they never responded to, it seems my account was blocked without any prior notification. This is the kind of service you can expect from E-Bank.
This bank, is literally stealing your moneyDO NOT deal with them, they are shady scammers, they are of unkown background and we know nothing about them, they closed my account 3 months ago for no reason at all, legit i dare them to reply here and say what was the reason, anyway they opened it today for "48 hours" and i was able to take all my money out, theives, never again
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