Review Time
I have purchased two pairs of these pants. I used them initially for the three months then once a week. After six months I was getting error messages and couldn’t use them. Innovo said ‘sorry about that you’ll need to purchase a new pair’. I did. The second pair I got two months and the same thing happened. Considering these pants are £300 a pair I would expect to get longer better use from them. I wouldn’t recommend them for that alone. The product although initially good are not really fit for purpose if you have to keep purchasing them. There has to be a superior product out there. Don’t buy these they’re a waste of money.
I have had to order a new pair of shorts (past the warranty) or replace at least two pairs of shorts because they didn't work after a few days. To get a replacement pair takes weeks, not days. Innovo has quality control problems. I've never gotten to 90 days to find out if it really works!
I love your product and wish I could have received it! After I placed my order I inquired about the shipment and was told that you no longer have them in stock and that the company is dissolving…. I was shocked!If there is any way I could order again I would.
The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has not been able to figure out why, either. Nor have they told me what error code "EO 29' is. I started having trouble with this last pair of replacement shorts and thought it might be the controller. So, I bought a whole new kit. Neither controllers nor the shorts work for me this time. I get 2 to 8 numbers come up on the controller screen and nothing I do will to smooth out the contacts, works.
I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the controller was no longer working, I tried to order a new one, sadly no longer available to the UK!!!! Tried calling both your contact numbers, no longer recognised!!!! Not at all helpful so very disappointed with zero customer service.
Update 6/24: Sam from customer service emailed me with a label so I can send back this product for a full refund. 6/23: Terrible customer service! Do not buy this product! I had a problem with my product not working within two weeks of receiving it! I tried multiple times via email to contact support without ANY response! They don't take calls so you have no option but to keep emailing them. I am beyond frustrated with this company!
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INNOVO is the truly non-invasive pelvic floor exerciser that does all the hard work for you. No more leaks, pads or worries. Start your journey to bladder control with INNOVO. Using a hand-held controller that is attached to a wearable pair of shorts, INNOVO delivers 180 targeted impulses in every 30-minute session to strengthen the muscles of the entire pelvic floor and re-educate the muscles that control bladder function – safely and effortlessly while you relax. Results in as little as 4 weeks.
If you suffer from bladder weakness, you have a choice. Choose the pelvic floor restoring pants. Choose INNOVO.See more
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