Review Time
I visited to buy safety glasses and found a nice variety of frames. The lens pricing was reasonable, and the entire process was simple. The representative who assisted me was outstanding. Everything went smoothly and quickly. I would definitely return for future purchases.
I went in to buy safety glasses and was pleased with the variety of frames available. The lens prices were good, and the process was easy. The representative who assisted me was exceptional. Everything was quick and hassle-free. I would definitely shop here again.
The associate who helped me was incredible in locating another store that accepted my insurance. She spent 15 minutes calling various vision centers to ensure they honored my insurance and could see me the same day. It was refreshing to encounter someone who genuinely cares about customer service. This experience was truly remarkable, and it's reassuring to know that dedicated individuals still exist in the workforce. Thank you!
I am quite unhappy! The first lab couldn't fulfill my prescription and sent it to another lab without informing me. They need to ensure specialty glasses are sent to a more efficient lab. If I hadn't needed them urgently, I would have chosen a more reliable and quicker service. I do not recommend this place.
I ordered prescription glasses and sunglasses, relying on the quotes after checking my insurance. I paid half upfront and the rest upon pickup. A month later, I received a bill for an extra $50 due to a missed co-pay. Was this a mistake or a knowledge gap? I dislike hidden charges, which is why I pay upfront. I trusted the staff, who seemed unaware of their responsibilities. I won't return to this service.
I could easily share others' experiences, but here's mine. I had an eye exam elsewhere and purchased glasses here without insurance. When I picked them up, they couldn't adjust them correctly, which has been a recurring issue. Despite using this service for years, I'm at my breaking point. The staff belittled me when I sought an adjustment. I felt humiliated. I plan to seek a refund before my 60 days are up and will never return.
I bought my eyeglasses and faced the same issue for the second time. After 6 to 7 months of regular use, the anti-reflective coating started peeling off. This is incredibly frustrating as I take good care of my glasses. Eyeglasses are costly and essential, and needing replacements so soon is unacceptable. I urge the company to take responsibility for this recurring issue and offer free replacements or a permanent solution.
The front staff were great, but the eye doctor was not. His exam was under 5 minutes, and when I mentioned my glasses were blurry, he insisted they were fine. After paying $110, the glasses were worse than my old ones. I was told this was normal. Eventually, I went to a different eye doctor who took the time to provide a proper prescription. The glasses part of the service is fine, but the eye exams are lacking.
Please explore other options before coming here. I paid half for my glasses, but they required three adjustments and still didn't fit. I was told it could take up to 8 weeks for insurance reimbursement. I should have been able to return them for a refund immediately. Their return policy is frustrating and unhelpful. My insurance said reimbursement wouldn't take that long, which adds to my frustration. I won't return.
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