Review Time
Value? There is little to no value...
My family will not be handled like this again due to negligence and apathy. Despite receiving written notifications and phone calls regarding the hazardous mold growth and severe pest infestation in their rental property, MYND Property Management Company willfully failed to remediate these issues, creating an uninhabitable, dangerous environment for my family for about six months. This company must have known that these problems existed--which is probably one reason why the pictures advertising this residence were NOT accurate/up-to-date whatsoever.
Under Georgia Code § 44-7-13, a landlord must keep the premises in repair, and § 44-7-14 deems them liable for negligent maintenance, particularly when informed of defects. Your neglect has directly endangered their health and violated the implied warranty of habitability, and I asked them several times to litigate. Unspeakable--even by 2026 standards. Jesus, the inhumanity...
My family paid rent--and did I even hear there was a demand for even higher rent during the infestations?
My elderly mother did not deserve this--and neither did my young toddler and pre-teen relatives, waiting on this "company" to fix the problem. No offer to adjust the rent, find a suitable residence replacement, urgently repair the holes or the MOLD and raccoon infestations...just too little, too late... Unspeakable!
I have been trying and trying to get ahold of a manager to talk about the major issues with the house. The floor is peeling up so bad that my 3 year olds foot got cut badly. No one will reply or help at all.
I was contracted to place ads for a representative from a management company. I've been working on ads all week, but today his contact number is suddenly not functioning. Payment was due tomorrow. This feels like another scam.
*sigh* I'm completely fed up with this service after the three years we spent interacting with them. I'm feeling frustrated and drained. I hope my review helps others avoid similar issues in the future. There is a severe lack of communication within their team. One representative will provide one piece of information, while another will contradict it. We've been misled, ignored, and overcharged. At times, we've had to wait nearly a month for maintenance. Additionally, we've faced harassment from the local district, including visits from law enforcement asking for proof of residency due to ongoing issues with former homeowners using our address. I could elaborate endlessly on the absurd situations we've encountered. I'm incredibly relieved to finally be done with them, as it has been nothing short of a nightmare. PLEASE save yourself the time, money, and stress, and avoid leasing a property managed by this service.
This management company is absolutely terrible. I wouldn't recommend renting from them to anyone. We've had a leak issue for two months that remains unresolved. Two months ago, we discovered water damage in our home, and despite reporting it, no action has been taken.
The service started out reasonably well, but after the first year, everything took a turn for the worse—quickly. They lack transparency, communicate poorly, and many of their staff seem ill-equipped to manage properties. I used this service for three years due to my property being out of state, and during that time, I lost a significant amount of money, time, and trust. Here are some of the major issues I encountered: 1. Unauthorized changes and excessive charges They installed a smart lock without my consent and discarded my original locks. Then, they charged me $350 for a lock that retails for about $90, which takes only 10 minutes to install. Unacceptable. 2. Pet rent concerns My tenant had two large dogs, and the service collected pet rent each month—but I never received any of it. When I inquired, they claimed it was for a pet insurance program that supposedly covers up to $2,500 in damages. However, when the tenant moved out, the yard was in ruins—damaged plants, grass, and waste everywhere. After much back and forth, they informed me that none of this was covered. What was I paying for? 3. Mishandled security deposit They released the tenant’s security deposit before I could conduct my own inspection or get estimates from my contractors. Their inspection claimed over $4.5K in repairs, but the deposit was only $3K. I brought in my own contractor who estimated the work at $3K, but when I mentioned using my vendor, they suddenly said 50% of the deposit had already been released to the tenant. Convenient. 4. Unauthorized repairs under the approval limit They repeatedly billed me for repairs just below my approval threshold (< $500), including repairs that never took place. For instance, my tenant contacted me directly about an AC issue, and I sent my technician who fixed it for $99. Yet, they later billed me $240 for a repair they never did and deducted it from my reserves. 5. Continued billing after termination Even after I terminated their services, they still attempted to bill me for repairs and utilities three months later. This alone indicates a high level of disorganization. 6. Unsupervised showings For showings, they shared the smart-lock code with “prospective tenants” via text and email, allowing unsupervised self-tours. Even worse, the code remained unchanged for months, leading to two break-ins while the property was vacant, likely due to this unsecured process. 7. Failure to list my property They never listed my property on the MLS. I found this out only after a neighbor mentioned someone was interested. When I contacted that person’s realtor, they confirmed there was no listing, which directly impacted my ability to secure a qualified tenant promptly. I usually don’t write negative reviews, but this one is well-deserved. The bottom line is this: The best day was when I let them go. If you’re an investor—especially managing property from a distance—steer clear of this service. Honestly, if my property were local, I would have never hired them in the first place.
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