Review Time
Worst leasing experience I have ever had.
For six months everything was invoiced normally. Then suddenly I was told there was a “system error” and they now want to charge me retroactively for an extra driver fee. Their mistake — and I’m expected to pay months later.
On top of that, we were charged abusive amounts for very small scratches on the car. No proper explanation, no transparency, just invoices.
Customer service is extremely poor. Responses can take up to 30 days. You constantly have to chase them. And in the end, they try to make it your responsibility.
They even involve paid collectors when issues are caused by their own administrative errors. Instead of resolving matters professionally, they escalate pressure onto the client.
There is no clear communication, no accountability, and no legal basis properly explained when they try to push extra costs.
This has been the worst experience I’ve had with any leasing company.
I would not recommend this company — not even to my worst enemy.
Worst leasing experience I have ever had.For six months everything was invoiced normally. Then suddenly I was told there was a “system error” and they now want to charge me retroactively for an extra driver fee. Their mistake — and I’m expected to pay months later.On top of that, we were charged abusive amounts for very small scratches on the car. No proper explanation, no transparency, just invoices.Customer service is extremely poor. Responses can take up to 30 days. You constantly have to chase them. And in the end, they try to make it your responsibility.They even involve paid collectors when issues are caused by their own administrative errors. Instead of resolving matters professionally, they escalate pressure onto the client.There is no clear communication, no accountability, and no legal basis properly explained when they try to push extra costs.This has been the worst experience I’ve had with any leasing company.I would not recommend this company — not even to my worst enemy.
So, I left bad review in here and Poppy replied some gaslighting reply that I “did not leave requested information” so they help me- whaaaaat? What requested information?!! No one contacted me to discuss it. But I emailed them few times…And to add, after I emailed Poppy asking for a call back they said they would call me on specific day and hour and guess what?- they didnt call!Imagine leasing a car from them (you pay big deposit for it and big excees on the insurance!) and no one literally cares to even talk to you if anything happens.Horrible!BTW, it was my experience with Poppy Belgium.
The onboarding process was smooth, with two options given to verify oneself. The customer support is also very available. Unfortunately the app is a bit buggy but they're working on hopefully fixing it soon. I've been a long time cambio user and they outshine cambio in many areas. If their availability throughout the whole country improves, they'll become a killer competitor.
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Poppy is the leading shared mobility provider in Belgium, offering a diverse array of options including thousands of shared cars, vans, and taxis conveniently available in Brussels, Antwerp and at major airports across the country.
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