Review Time
My partner and I purchased our Purahome tap filter and after experiencing a few issues were able to find a solution that worked for us with the Purahome Customer Support Team. I’m happy with the communication I received from Marinel.
I’ve been using this water filter for 5 months now and couldn’t be happier! The customer service has been friendly and efficient from the start, and installation was incredibly easy. I noticed a realimprovement in my water quality almost immediately. I highly recommend this company and their product to anyone looking for a reliable, hassle-free solution.
I was having difficulties working out how to attach The filter to my tap and commented on a post any this issue. Purahome reached out to me to offer help. They were very patient with me sending videos and pictures, then sending me step by step instructions to rectify my issue of trying to use the wrong attachment. It is now all set up and working perfectly and the taste of my water is finally free of chlorine!
I am very satisfied with the Purahome water filter unit. I used it for about six months when the main unit started leaking, so I contacted customer service. Marinel responded promptly and clearly, and the unit was replaced with a new one, allowing me to use it again without any issues. I sincerely appreciate the friendly service and the quick, effective response. This experience has reinforced my trust in both the product and the company.
Avoid buying the product. They advertise a 30 day return but will keep on asking for things, videos etc. The filter would leak and they keep on insisting that you have to screw the adaptor further when there are no rings left. Further update: My return has finally been processed and the company followed up to assuage my concerns. The product didn't work for me but I hope it works for others. This changing from 1 to 3 stars.
I’m a father of 4 and PuraHome honestly changed my families life. We were all suffering from poor digestion and thought it was the food. After switching to the PuraHome filtration system a month ago we all are feeling on top of the world and my teenage kids skin has even began healing! Protect your family people!
This is a great product.Much easier than the water jugs as I have a small kitchen with limited bench space so on the tap works for me.I have just signed up for the subscription plan to get filters sent every 6 months as the filters are where the high cost comes in.The support response when I had a query was very prompt and helpful.The only thing that I would critique is that the site is a bit hard to navigate and is a bit busy aesthetically.But I’m a less is more sort of person.Thank you for your product!
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At PuraHome we believe clean water is the foundation of a healthy home. We are dedicated to helping Australian families access pure, great-tasting water right from their tap. Our premium water filtration systems remove impurities and contaminants, giving you peace of mind with every sip. Trusted by thousands of Australians, PuraHome makes it easy and affordable to transform your water quality. Because when it comes to what you drink, cook with, and give your family, nothing but pure will do. Join us in our mission to bring cleaner, healthier water to homes across Australia.
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