Review Time
I am giving this service a 1-star rating because there's no option for zero. I purchased two cashmere jumpers during their so-called closing down sale over six months ago. What I received were poorly made polyester items, completely different from what was displayed on the platform. They refused to accept a return, and after much back and forth, they agreed to a 60% refund, which I have yet to receive. Avoid this seller.
I did not receive the product I ordered. I ordered a cashmere jumper, but what I received was 95% polyester and 5% elastane. AVOID THIS COMPANY. I requested to return it, but since it was a sale item, they refused to accept the return. All their items are on sale, meaning they don't accept returns. The email I received stated this was their Closing Sale. They offered me an additional discount on another product, but why would I ever buy from them again?
This is not a legitimate company. If I could give it zero stars, I would. The items were not as described. There were no labels in the cardigan, which was clearly not cashmere. The coat was two sizes too small, even though it appeared roomy on the model. The fabric was also of poor quality. They refuse to refund, claiming it’s a closing down sale, as stated in the terms and conditions. I thought if a product is not as described, a refund was warranted. Lesson learned: just because a website has a padlock does not mean you'll be treated fairly.
This company presents itself as a London-based entity, but I can find no record of it in London. When I ordered and received a tracking code, it became clear they are a Chinese company. When my order arrived (a pair of boots for my wife), they were clearly not the quality advertised (£330 reduced to just over £60), worth only about £20 to £30. They were also small, so I emailed to request a return as advertised. They replied that due to their closing down, they could not accept returns but offered me a discount on another purchase. I doubt the two ladies in the advertisement know their images are being used. Another Chinese company scamming British customers.
I keep emailing to return the item, but all they do is ask for the order number, which I have provided several times. However, they will not give me the return address for a full refund as stated on their website. Do not order from this company.
I can only give this company a 1-star rating because there's no option for zero. I bought two cashmere jumpers during their so-called closing down sale over six months ago. What I received was poorly made polyester, completely different in style from what was shown on the platform. They refused to accept a return, and after much negotiation, they agreed to a 60% refund, which I have never seen. Stay away from this seller.
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