mypure.co.uk

4.8
4.8 Based on 80 reviews

Founded in 2004, our clean beauty edit is powered by nature and guided by science to represent the world's best and most effective natural beauty brands. With over 17,000 authenticated eKomi five star reviews you know you're onto something good....

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Average Rating

4.8

/
5

80 Reviews

5 Star
91%
4 Star
1%
3 Star
0%
2 Star
2%
1 Star
5%

All Reviews

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Review Time

Robyn Long
I ordered a concealer and it was just so terrible. In fact it’s unusable. I let the company know thi

I ordered a concealer and it was just so terrible. In fact it’s unusable. I let the company know this. There replies where blunt and they passed the issue onto the supplier and brand of the product. It’s been a week and I’ve heard nothing from either company. As it’s my first purchase I’m very disappointed and discouraged from ordering anything from them again. In fact the reply I got from there AI service was more sympathetic and understanding then the individual who responded.

1
Date of experience: Feb 26, 2026
Robyn Long
Blunt customer service

I ordered a concealer and it was just so terrible. In fact it’s unusable. I let the company know this. There replies where blunt and they passed the issue onto the supplier and brand of the product. It’s been a week and I’ve heard nothing from either company. As it’s my first purchase I’m very disappointed and discouraged from ordering anything from them again. In fact the reply I got from there AI service was more sympathetic and understanding then the individual who responded.

1
Date of experience: Feb 23, 2026
E Moran
Great company

Great company - have used before. Easy ordering, well packaged and quick delivery.

5
Date of experience: Jan 16, 2026
Emma
Late order again

I have been a loyal customer of Mypure for some time, but this is now the second occasion where my order has arrived more than a week late, despite paying for 48-hour delivery. When I contacted customer service, I did not receive an apology, instead, responsibility was attributed to Royal Mail. The response I received essentially advised me to sit and wait, which I found disappointing and really unhelpful. Given this experience, I am considering taking my business elsewhere.

1
Date of experience: Dec 08, 2025
Jane Ward
Excellent!

Excellent!Used this company for the first time after reading the positive reviews on Trustpilot.My order arrived really quickly and well packed (in eco friendly materials - spot on, no plastic!) Great prices, will definitely be a returning customer,Thank you!

5
Date of experience: Aug 01, 2025
Rebecca Morris
Disappointed

Exciting to see a brand that reports to sell natural and organic products however I wanted to buy their organic and natural nail polish which says it's organic and 90% natural which I thought is great and better than most but has a toxic chemical (titanium dioxide) which in several studies has been linked to DNA damage. If you are going to sell natural and organic products with the brand value of committing "to offering products free from harmful chemicals" and "avoiding any chemicals with dubious safety records" perhaps that should be further research. It shouldn't be my job to have to check especially if you are promising natural products that are chemical and worrying free for your consumers. Health contious person here. I'm glad to learn everyday as it seems we are in a world were everything seems to be created to steal our attention or harm us.

2
Date of experience: Mar 06, 2025
Sharleen Hughes
Is this company even genuine?

Is this company even genuine?? Never recieved an order,had to involve paypal for a refund. No communication from them absolutely horrible! AVOID!!!!Just to clarify:1 Why would I refuse to receive the order when I actually really wanted the items?! 2 Nobody was in the property when delivery was attempted by "royal mail " it was supposed to be 48 tracked del not signed for,that means they would of leave the parcel in chosen safe place, no note left by the royal mail ( wich is ALWAYS left if noone available on delivery time!!!) not even chance to rearrange delivery! I have two emails from you asking me to pay £3.95 for redelivery and second one saying how busy it is for parcel to reach you back! 3 Managed to get a refund from PayPal as the case was closed in my favour! Who are you trying to fool???Quick enough to reply to negative feedback but unfortunately not quick enough to give a refund. Sad...

1
Date of experience: Dec 11, 2024
bowled10
Very happy with my purchases so far…

Very happy with my purchases so far thank you so much, I especially love that you stock all of my favourite natural brands, and I don’t have to worry about any nasty ingredients, I love how quickly my order arrives and the sustainable packaging. I’m really looking forward to my next order with you, thank you so much Holly

5
Date of experience: Jul 30, 2024
Emerald
I bought a black mascara which was 100%…

I bought a black mascara which was 100% natural and I love it. I makes my lashes longer and do not make them stick.

5
Date of experience: Jul 14, 2024
Bryan Patterson
Easy to order efficiently delivered

Easy to order efficiently delivered, quality products.

5
Date of experience: Jul 09, 2024

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Business Details

  • Founded in 2004, our clean beauty edit is powered by nature and guided by science to represent the world's best and most effective natural beauty brands. With over 17,000 authenticated eKomi five star reviews you know you're onto something good.

  • email enquiries@mypure.co.uk
  • language https://www.mypure.co.uk

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