mysterystore.co.uk

4.4
4.4 Based on 201 reviews

We are a genuine and trusted retailer offering women's, men's and children's high-street clothing, at a fraction of the recommended retail price. All our products are sourced and purchased from reputable wholesalers and manufacturers, who are trusted to p...

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Average Rating

4.4

/
5

201 Reviews

5 Star
81%
4 Star
5%
3 Star
1%
2 Star
2%
1 Star
10%

Filtered Reviews

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Review Time

Sharon Gallery
Seller dispatched items in a timely manner, however, they never arrived, as the courier returned the

Seller dispatched items in a timely manner, however, they never arrived, as the courier returned the package to the seller. Prior to the package being returned, the seller was contacted and support to step in requested by me. Never received a reply, and have not received a refund either, resulting in PayPal being contacted and a dispute being raised. Seller also appears to have blocked me from buying on their site, which is egregious behaviour really from a business.

1
Date of experience: Mar 31, 2026
Sharon Gallery
Absence of communication, No refund received

Seller dispatched items in a timely manner, however, they never arrived, as the courier returned the package to the seller. Prior to the package being returned, the seller was contacted and support to step in requested by me. Never received a reply, and have not received a refund either, resulting in PayPal being contacted and a dispute being raised. Seller also appears to have blocked me from buying on their site, which is egregious behaviour really from a business.

1
Date of experience: Mar 29, 2026
Emmanuel Benito
I received a defective product

I received my producto , it doesn’t correspond to the illustrated image. I wrote a email and they haven’t written me back yet.Please , I just want a solution. My order number is 6258.

1
Date of experience: Jan 29, 2026
Kathryn Burkhill
Great speedy service

I ordered an underskirt which was delivered within a few days, great service and free delivery, marvellous.

5
Date of experience: Dec 10, 2025
Virginia
I understand items are cheap but I got…

I understand items are cheap but I got something with a stain and tried to contact the seller twice and didn’t get a reply.

2
Date of experience: Nov 10, 2025
Item missing and no refund given

Unfortunately one of my items never arrived in my order. I did try to reach out via email to enquire about the item which was never delivered and when I can expect a refund for that item, but I have not received any response back unfortunately.

1
Date of experience: Nov 03, 2025
Kelnner Franca
The worst customer treatment

I have bought 3 surfer suits, but the quality was dreadful. Still I was willing to use. However, they sent me the wrong size, and when I contacted the customer service their side went dead silence. No body answers, nobody says yes or no. You are basically abandoned. So never buying there again in my life.

2
Date of experience: Oct 24, 2025
ANNE MARSHALL
Good value for money

Bought lingerie. Really good value for money

5
Date of experience: Oct 21, 2025
Manal elbadrawy
Easy process

Easy processGood product

5
Date of experience: Oct 08, 2025
Maarten
Do NOT trust this site!!!

I placed an order and after receiving it I found it was not what I expected and everything was also too small. Since I have had email contact explaining I want to send it back they are not responding. They don't give me a return address and are ignoring my countless emails. Im afraid this is NOT a trustworthy site!

1
Date of experience: Sep 10, 2025

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Business Details

  • We are a genuine and trusted retailer offering women's, men's and children's high-street clothing, at a fraction of the recommended retail price. All our products are sourced and purchased from reputable wholesalers and manufacturers, who are trusted to purchase directly from brand manufacturers.

    What is Ex High-street Fashion?

    It's quite simple. Ex high-street means that all of the items we stock have either been cancelled by chain-stores or have been sold on by the manufacturer, due to being overstock/surplus, thus no longer being sold on the high-streets. All of our items are brand new and in perfect condition. We do not stock returns or damaged goods.
    To comply with UK re-sale law, tags have been removed and labels snipped. This is done to ensure items purchased at a discounted rate are not returned to the store for a full refund.

    Authentic Guarantee.

    We work very closely with our wholesalers to ensure that any items we purchase for re-sale are 100% authentic. Tags will be removed and labels will be snipped in accordance to U.K re-sale law.See more

  • email marky197509@gmail.com
  • language https://mysterystore.co.uk

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