mytheresa.com

4.6
4.6 Based on 21 reviews

Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine je...

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Average Rating

4.6

/
5

21 Reviews

5 Star
79%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
17%

All Reviews

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Review Time

The company truly values its clients - I've been a loyal customer for years.

The company genuinely cares about its clients - I've been purchasing from them for years. There's always a warm "hello" during my purchases, which is lovely. If I have any questions or issues, they respond quickly, professionally, and courteously. They are dedicated to resolving matters in favor of the client. I really appreciate that there’s a real, friendly person communicating with me.

5
Date of experience: Jan 11, 2026
Kylie Barnes
Order delivered with missing items and poor support

I placed an order, but it arrived in an empty box with the contents missing. After 5 weeks of communication with their customer support, they refuse to issue a refund or send the item. This has been an absolutely frustrating experience. I will not shop with them again.

1
Date of experience: Dec 08, 2025
Winnie Brooks
Caution Advised!

Caution advised! The company has a dismissive approach towards faulty products with expired warranties. I purchased a pair of sneakers, and after just three wears, the rubber on one shoe has split and deteriorated. The service team shows no interest in assisting loyal customers. I will not be using this service again. AVOID PURCHASING FROM THEM!

1
Date of experience: Dec 03, 2025
petitjacquet29
This is my favorite shopping destination

This is my favorite shopping destination! Always dependable and trustworthy!! Exceptional customer care 💕

5
Date of experience: Dec 02, 2025
Thrilled with the online experience...

I'm thrilled with the online shopping experience. Quick delivery, easy returns, and the customer care responds promptly. Overall, it was a fantastic experience!

5
Date of experience: Dec 02, 2025
Salma Parker
Remarkable brands at great prices, elegantly packaged

Remarkable brands at great prices, items elegantly presented in a beautiful box and securely packaged in a robust container. A personal message card was included, and delivery was very swift! Thank you ♥️

5
Date of experience: Dec 01, 2025
tinezia
Rapid delivery

Rapid delivery and outstanding service.

5
Date of experience: Dec 01, 2025
Dana Foster
Ideal online store

Ideal online store, excellent support, and lightning-fast delivery.

5
Date of experience: Dec 01, 2025
Julian Walter
Professional

5
Date of experience: Nov 29, 2025
Kathryn Walker
Quick and secure delivery of my order...

Quick and secure delivery of my order, carefully packaged in eco-friendly materials, with a return slip included just in case.

5
Date of experience: Nov 28, 2025

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Business Details

  • Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.See more

  • email customercare@mytheresa.com
  • language https://www.mytheresa.com

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