Review Time
Excellent customer service and communication throughout the whole period of time to negotiate our new commercial lease.Very friendly always honest and open and always kept in the loop with any proceedings. Always got an answer to every question and was never kept in the dark about anything. Everybody from Tony Coates who handled our case down to the staff on reception always made you feel welcome. I would highly recommend Napthens, for whatever your legal needs ma be. Once again a big thank you to you all.Richard HarringtonMessenger Express LTD.
I have recently completed the purchase of a flat and dealt with Wendy and Lauren at Napthens, so friendly, helpful and professional. I was so impressed I have recommended them to my son who is just about to join the property ladder. I cannot recommend them highly enough.
Brilliant firm of solicitors - used for my conveyancing - but will now use this company for all my future needs. They a so responsive, organised and up to date with latest technology in tracking progress - ie Apps. So reassuring and a great team.
My family and I have had on going problem with Napthens. They have failed to pay out from my late Grandmothers Trust going back to April 2023! The money from this trust pays for my elderly Aunt who is now needing full time care.We have tried since last June to get a reply from the case handler who seems to be either on holiday or left !To say that this situation is stressful is an understatement. Not a happy client !
Moving house is stressful but when the chain falls through it increases the anxiety to its highest level.This is when you need a calm, reassuring and knowledgeable solicitor.Gareth Jones was the epitome of this.He was always available to answer all our concerns and was positive in all his advice. As a result we have moved to our first choice bungalow but this would not have happened without Gareth.I wouldn’t hesitate to recommend this firm of solicitors
Helen and the Family Law team at Napthens provided a highly professional service.From start to finish, they were available to discuss any developments by phone, via email or in person. Information was always delivered in a friendly and accessible manner and costings were fair and transparent.Their advice, reassurance and expertise were greatly appreciated. I would recommend Napthens Solicitors without any reservation.
Clear pricing that didn't change along with an assigned solicitor who was very knowledgeable, helpful and understanding of our requirements. Communication was clear and regular whether it be from the solicitor herself or the equally excellent Napthens app.
Took Napthens Southport 7 months to complete the purchase of our house.Initially months passed by without any progress, despite my chasing. Claims they had been emailing and phoning the sellers solicitors everyday to no avail.I figured I'd call the sellers solicitor myself, it took one phone call from me to realise they had closed down.This meant we missed our first completion deadline.Got a 2 month extension from the lender, only to miss this one also.Napthens informed us everything was ready to complete. Except, one day before completion it turns out the ID on vendors side hadn't been completed. Granted this wasn't down to Napthens to sort, but we clearly weren't ready to complete.Fortunately though, another extension had already been arranged - prior to me receiving the news about the ID ???No urgency, No accountability, No apology. Just excuses trying to diminish their responsibility.I genuinely feel I've spent £000's for paper gathering admin work, instead of a proactive solicitor working with my best interests at heart..Go with a smaller independent solicitor, I'm sure you'll get a more personal experience who listen and more importantly act.
We used Napthens as our solicitors whilst buying our first house. They kept us informed throughout the whole process and the app feature where we could track our stages was really helpful. Zainab was our assigned solicitor who was fantastic, helped with every query, and made it an enjoyable process. Couldn't recommend them enough. Thanks to all at Napthens!
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Napthens provides a wide range of legal services to meet the needs of businesses and individuals.
Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.
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