Review Time
I thought they couldn't stoop any lower but sending an email just before closing on Friday to say that the house is being put on the open market next week when my Mum has signed the documents to transfer the house to her and put her own house up for sale is beyond disgraceful. My Mum is 83 and the stress and worry that Napthens have caused her has been reprehensible. She now has all weekend to worry as they're not open until Monday.
Gareth Jones and the team at the Liverpool branch made an incredibly difficult apartment sale and house purchase as smooth as it could possibly be for me. I felt like I was always in control, and Napthens pushed for my interests when it came to final negotiations. Reports and costings were all clear and easy to understand, and phone calls and emails were always responded to quickly. Such a difference from conveyancers I’ve used in the past. Would highly recommend, especially for complex leasehold transactions.
As the title suggests, Zara and the team at Napthens provided a highly professional service from start to finish. We were kept updated at every stage of the conveyancing process, and we never had to chase replies to phone calls or emails. We were always kept fully informed. We would highly recommend Napthens as conveyancing specialists.
Charlotte & her team were so helpful, professional & understanding during our sale due to bereavement. Could contact them at any time with questions, or to clarify anything. This is the second time we have sold with Napthens & would not hesitate to use them again.
We recently used Napthens Solicitors for the sale of our house, and the service has been brilliant from start to finish. The entire process was handled with efficiency, clarity, and professionalism throughout.Special thanks to Kelly Abraham and Rob MacGregor‑Forshaw, who were both exceptional — always responsive, knowledgeable, and supportive. Nothing was ever too much trouble, and we felt in very safe hands at every stage.If you're looking for a conveyancing team that delivers both expertise and peace of mind, we wouldn't hesitate to recommend Napthens.
A Devastating Experience with Napthens Solicitors No Accountability, No JusticeNegative Rating!!!!I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.They shared my late husband’s death certificate with opposing counsel without informing me.They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.I was left to file my own strike-out application because they neglected to challenge a baseless claim.All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.I’ve paid the price in time, money, health, and trust—and no one has been held accountable.I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.Update:My complaint has now been with the Legal Ombudsman for over 450 days without resolution. This extraordinary delay highlights a deeper problem — law firms like Napthens know there is little real-time accountability, and they exploit that gap to avoid taking responsibility.Comment after Napthens’ reply attempting to downplay the issue:Thank you for responding. I must clarify that while the SRA chose not to pursue action, this does not equate to a finding of no wrongdoing — only that the issues did not meet their regulatory intervention threshold. That does not absolve Napthens of the actions I described.It’s disappointing to see Napthens respond with a generic statement that ignores the core issues raised:Sharing my late husband’s death certificate without consentContinuing work after I had withdrawn instructionRefusing to reassign a solicitor despite a declared conflictBilling me for a complaint I was forced to makeThese are documented facts, not opinions — and they remain unresolved. Napthens’ choice to sidestep them and rely on procedural deflection is telling.My review is based on verifiable communications and forms part of an active complaint with the Legal Ombudsman.I encourage readers to ask hard questions of any legal service provider — and to document everything. Transparency is key. I stand fully behind my review.
Our beloved father passed away in 2022 and Napthans was the solicitor that has always looked after my parents accounts. Initially I had a good experience with them dealing with the will. However since I sold my father’s house there have been a catalogue of failures. The main issue is communication and the amount of time it has taken to resolve and close the accounts. In addition to this they tell me due to the amount of time the original fee has gone up by £1500. I have had to chase the solicitor constantly regarding the accounts, and even when they commit to action something this doesn’t happen and I have to chase them again and again, and all the time I am being charged for the delays. I know they are very busy but so am I and I don’t find it acceptable to tell me I’m next on the list when I am paying for a service. This has been really stressful and as it is a very emotional situation I do not feel that Nathan's have dealt our situation with empathy. I would not recommend this company and certainly not to deal with wills. Our situation remains unresolved.
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