nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

customer
While I was booking a ticket from Bristol to London Heathrow…

While I was booking a ticket from Bristol to Heathrow airport I was notified of a connectivity problem and when you remedied it the transaction timed out so I started again and used Apple Pay and then for some reason I had another prompt for payment . Foolishly I clicked again and lo and behold I have two seats booked for the 00.55 bus on the 27th. I spent about half an hour trying to remedy the situation to no avail. I wanted to send you a note but could not work it out. So I paid twice.

1
Date of experience: Nov 19, 2025
Robert Mullins
Convenient & all around quality service

National Express coach service was convenient, both time effective and a cost savings compared to alternative routes to my destination. The coach driver was friendly, courteous, helpful, professional and an excellent & safe driver. The coach was clean, tidy and comfortable. The timetable was ideal and was punctual.

5
Date of experience: Nov 19, 2025
Christopher
Emergency exit seating area extremely…

Emergency exit seating area extremely cold from poor door seal

1
Date of experience: Nov 19, 2025
laura algera
smooth , comfortable trip

timely , good driving

5
Date of experience: Nov 19, 2025
h patel
Straight forward booking process

Straight forward booking process

5
Date of experience: Nov 19, 2025
Benjamin Montgomery
Quick and easy

Was so easy to do. Have travelled lots of times and never had a problem

5
Date of experience: Nov 19, 2025
Audrey Evans
Very easy to book just followed the…

Very easy to book just followed the instructions no problem

4
Date of experience: Nov 19, 2025
Simran Pandey
Zeroooooooo

ZerooooooooWorst experience all timeSuch a waste of time money and trustAnd it’s not only about this 19 November It always late always

1
Date of experience: Nov 19, 2025
Babatunde
Booking went on seamlessly. Had no issues booking

Booking was easy to do

5
Date of experience: Nov 19, 2025
customer
Fast service

Fast service

5
Date of experience: Nov 19, 2025

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