nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Donna Dodson
Great amount of information to book our trip

We do not live in the UK and we found the National Express booking system to have good information about the options we needed to consider for our trip. We have great confidence that our trip will be as professional as the booking system.

5
Date of experience: Nov 18, 2025
Richard
Really had a smooth journey

Really had a smooth journey

5
Date of experience: Nov 18, 2025
Bulza pajaziti
Very good experience 👍🏻

5
Date of experience: Nov 18, 2025
Michael mackenzie
Very helpful and friendly staff very clean coaches

The staff that runs the coaches and friendly staff when buying tickets

5
Date of experience: Nov 18, 2025
Fiona  HALKIADAKIS
Respect to the drivers

Always thank the driver who drives the bus safely through all kinds of traffic obstacles and all kinds of weather.

5
Date of experience: Nov 18, 2025
Easy to book

Easy to book

5
Date of experience: Nov 18, 2025
Alan Phillips
No contact person to speak to

Booking I found straightforward so long as you do not have a query. If it's not answered by National Express' FAQ's or e-chat (which was unavailable for whatever reason when I tried) and no phone contact number, my travel query remained unanswered.

4
Date of experience: Nov 17, 2025
Dinesh Kumar
Yesterday I traveled your bus but no…

Yesterday I traveled your bus but no blower was working we felt very cold all route very bad service. Told the driver regarding this but no response.

1
Date of experience: Nov 17, 2025
Kathleen Maddocks
Problem setting up / using “My Account “

I use national express as I find your staff very pleasant and helpful,your coaches clean and comfortable and the journeys on time or reasons for delays explained. Your app is easy to use for booking a journey. I wanted to use My Account to save a booking fee as it tells me I should do this ,every time, after I’ve booked. !I tried for a long time and was very frustrated as I was unable to do this .

3
Date of experience: Nov 17, 2025
maureen
always easy!

5
Date of experience: Nov 17, 2025

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