nationalexpress.com

4.2
4.2 Based on 1.1K reviews

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

Adalaide Nyaradzo Gumunyu
Friendly staff and excellent service

Friendly staff and excellent service

5
Date of experience: Nov 17, 2025
Joy Uzoma Nwachi
National express is always on time

National express is always on time. The driver is safety conscious too. I am a big fan❤️

5
Date of experience: Nov 17, 2025
Trevor
Easy to book, relaxing to travel

5
Date of experience: Nov 17, 2025
Hasan Ahmad
Very easy to book and prices are worth

5
Date of experience: Nov 17, 2025
Mr William Dixon
Overnight bus from Newcastle to London.

Overnight bus from Newcastle to London.Pretty comfortable and I was able to get a decent sleep, not quite like being in your own bed, but still pretty decent.On time, easy booking, clean bus, comfortable seat. Nothing to complain about. Advice: take a next rest, eat plugs, and eye mask. It’ll help for a decent sleep on an overnight bus.

5
Date of experience: Nov 17, 2025
Leo Andrew
Excellent service and great staff

Excellent service and great staff

5
Date of experience: Nov 17, 2025
Nadia
It was so good and smooth and the…

It was so good and smooth and the driver was kind he was asking me if I'm good because of my condition so thanks indeed

5
Date of experience: Nov 17, 2025
Samantha Baran
Bus never showed up

Bus never showed up. Had to run to the train in order to get to the airport on time.

1
Date of experience: Nov 17, 2025
Stephen Williams
Very help full person at Gatwick North

Very help full person at Gatwick Northmade sure we got our reserved seats

5
Date of experience: Nov 17, 2025
Yurii Sika
My trip was quite good but could be better

My trip was quite good, and the bus was comfortable and on time. However, I was very upset that it is not possible to return the tickets if you arrive only 2–3 minutes late. This happened to us, and we lost our tickets. Also, it was disappointing that we could not buy tickets 10 minutes before departure on the app. We had the same problem. I think these rules could be more flexible for passengers.

4
Date of experience: Nov 17, 2025

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