Review Time
NBC Environment were subcontracted via my insurance company to resolve a recent rodent infestation in my house. I was given Friday December 16th between 8am and 5pm as my appointment. At 4pm, having waited in all day, I called them. The Customer Services person said I should have been contacted to say that the technician was having problems with his van and wouldn't be able to keep the appointment. She apologised and said someone would contact me to rearrange the appointment asap. 30 minutes later, having heard nothing, I called back. Different customer services person this time who fobbed me off with a fairy tale about me now being a priority customer, that the issue had been escalated to the team leader who unfortunately was on holiday - why escalate an issue to someone who is on holiday??? - and could not contact me until Monday. Also said this did not mean there would be an appointment Monday. Kept cutting me off when I asked questions - especially about whether the job could be done in time for my grandchildren, son & daughter-in-law to stay over Christmas. Gave the impression she couldn't wait to get rid of me.
Neil drove from Aberdeen to my holiday property in Nairn (on a very cold day) and telephoned me in the morning to arrange a time for the visit. He turned up on time and, according to my housekeeper, was very thorough and pleasant. Hopefully, he has resolved the problem and he is due to revisit again after Christmas to check. Neil rang me after his visit to update me. What a pleasure it is to be able to write a good review about a nationwide company like NBC Environment. Customer-friendly and reliable.I wouldn't hesitate to recommend them.
Reached out to NBC through my Insurance cover. Phil was assigned to the job and right from the first visit to understanding our problem to guiding us and educating us along the way solved the mice / rodent issue in our property. He was very professional calmed our nerves and assured us by providing us solutions that got rid of the rodents in a week. I would like to thank NBC and Phil for helping me in a timely manner.
I found a huge wasp nest in my loft whilst trying to resolve a roof leak. Dorian Davies attended and dealt with the issue in a very reassuring, competent and calm manner. He arrived on time, was respectful of my home and explained everything to me. Very impressed and would not hesitate to make them my first port of call in the future.
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NBC Environment provides effective, humane, and sustainable solutions to wildlife-related challenges, with a focus on minimising environmental impact and prioritising animal welfare.
Founded in 1993 with support from The Prince’s Trust, our progressive approach to resolving conflicts between nature, businesses, and people has built a strong reputation for delivering high-quality services in diverse and challenging environments.
Our team of skilled wildlife experts understands animal behaviour and how to influence it, enabling us to develop tailored management strategies that are both effective and cost-efficient. Leading brands trust us and have worked on research and conservation projects with organisations such as Bird Strike, Natural England, OPRED, and Scottish Natural Heritage.
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