Review Time
As a small business owner, I was receiving payments made from various forms. Cash, credit card, checks, etc. One check i received from a customer's turned out to be fraudulent and I filed a police report. However this bank saw this as a high-risk and terminated my account. I found out about the check when I received a "hold" notification then started tracking the source of the check. However, sometimes these customers are pretty good at deceiving people. Anyways, when I called the bank customer service, we confirmed why the account was closed. They said they tried to email me several times but the email bounced back, never reached me. Then what about the other emails and notifications I receive from this bank? They got through. It seems this bank was just coming up with excuses to find ways to terminate my account in an expeditious way, not notifying me and not calling me. They punish small business owners because of the stupid actions of our customers. I never had a problem with this bank for the past 4 years but then this happens? I will be glad to take my business elsewhere and I hope they learn a valuable lesson in how they adjudicate account actions.
The representative Zachary and others were, very Professional and understanding about my questions concerning all their services. I highly recommend to all. God Bless.
xceptional Service – Ian at NBKC Bank Resolved a Minor’s Check Issue with Outstanding Professionalism
I contacted NBKC Bank this morning regarding a birthday check written to my three-year-old son. Depositing a third-party check made payable to a minor can often be complicated, but my experience today was the complete opposite, thanks to Ian.
From the moment our phone call began, Ian was courteous, attentive, and immediately focused on finding a solution. He listened carefully to my situation, clearly explained the bank’s policies for minor accounts, and guided me through the exact steps required to deposit the check efficiently and in full compliance. His knowledge was impressive, his tone consistently professional and friendly, and he resolved the matter in a single call with no transfers or delays.
In an era when genuine phone support is increasingly rare, Ian provided the kind of thoughtful, competent service that stands out. He turned a potentially frustrating process into a seamless one, ensuring the funds would be available without impacting my son’s birthday plans.
NBKC Bank is fortunate to have a representative of Ian’s caliber. His professionalism, patience, and efficiency reflect the highest standards of customer service. I would not hesitate to recommend NBKC to anyone seeking a bank that truly values its customers.
Thank you, Ian, for your excellent assistance today. You made a big difference.
Working with Trevor/NBKC was truly the easiest part of purchasing our new home. Everything is streamlined, excellent communication, and knowledgeable on all aspects of VA loans. This is our third time working with Trevor & NBKC (for a reason), the process start to finish is what sets them apart - they truly are the best!
When I first spoke with Beau, he assured me that refinancing my house would be a good idea since the interest rate rates have decreased. After some research, I found that his advice was correct. He made the refinancing process easy and appropriate. I’m looking forward, to furtherinteractions with your bank in the future.
I’m an Internet banking customer, and have been for the last 8+ years or so. Each time I call, I feel like I’m talking to a personal banker. I get better service over the phone with NBKC than I did in person at my old bank in Atlanta. I particularly want to compliment Ian for his excellent customer service each and every time including today.
Recently my accounts and banks were hacked. When something devistating like this happens, you need a real person to talk to, not some blind email message or chat. I had several phone calls with NBKC and they resolved my hacked account within a few hours, got everything restored perfectly and correctly. It is awesome to connect with friendly and helpful bankers, that treat you like a friend instead of a donor :)
Beau was extremely helpful from the first phone call. After shopping around other mortgage lenders-- I can confidently say if you want an easy and trustworthy experience- contact Beau or his team at nbkc. Especially as a first time home owner and borrower, Beau made the process seamless, and has a wealth of knowledge. It is clear that his aim his to help clients. From communication, to answering every question, I would 100% recommend Beau and nbkc bank to anyone who is looking for clarity, ease, and an honest experience.
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