Name: nemoequipment.com
Telephone: 000000000
Rating: 2.3

Jarrod Guest

Terrible quality, dodging warranty

I bought the Nemo Osmo tent last year after hearing good things, but it ripped the very first time I set it up. It also had weird brown stains on the fabric straight out of the pack, which seemed off.I contacted Bergfreunde (the retailer), and they told me to get in touch with Nemo. Nemo then said it’s the retailer’s responsibility in Europe and told me to go back to Bergfreunde. This went back and forth multiple times until I gave up. No one wanted to take ownership of the issue.Really frustrating experience. I expected much better from a company like Nemo, especially for something that was clearly defective from the start.I would not trust these products.

Date of experience: Sep 22, 2024

RT71 Guest

1 year ago

Don’t waste your money or time

Don’t waste your money or time. I was totally into them and then found out that the money I payed thinking that a good warranty and customer service was worth the money was just a lure to get you in and disappoint you. Look elsewhere

Date of experience: Sep 13, 2024

Antony Reed Guest

1 year ago

Worst Customer Service & Order Fulfillment

I placed an order with Nemo on July 10th. After two weeks of not receiving shipping information, I attempted to contact Nemo to find out what was going on. I left dozens of messages through the ticketing system, 'live chat' agent, and voicemails. I wasn't able to get a response until August 3rd! The rep's response was they had a new hire who forgot to hit a 'checkbox'!? This is the worst ordering and customer experience I've ever had. We're paying premium prices. Increased 'seasonal demand' is not an excuse for this; the company's customer service process & engagement are completely broken. I will not be using this company again.

Date of experience: Aug 03, 2024

RR17 Guest

1 year ago

Romance in the Hornet's Nest

I met a girl. We went camping in her Nemo Hornet 1P tent. Pushing the boundaries of what two can do inside the "Hornet's Nest" we had a magically romantic evening together, and were quite pleasantly surprised. Thankyou Nemo for your love of tents so we can enjoy love in tents

Date of experience: May 25, 2024

del46200219 Guest

2 years ago

Low quality products

Sleeping pad was of low quality. Did not respond to multiple attempts at contact to arrange replacement through warranty

Date of experience: Jul 24, 2023

Woodruff Powell Guest

3 years ago

Buyer beware

Buyer bewareThe Aurora tent with pawprint comes in two types. When ordering make sure you get the correct one. I ordered the tent and pawprint at the same time. The snaps do not fit. After talking with Nemo they say sure we will help just spend more money to send it and say pay for insurance. I have to go through all the hassle for a mistake that they made. When all I asked is send me the correct pawprint or at least tell your sales team to put out the knowledge article to send the correct one. The fix is all on the customer. That is very poor customer service. All I asked is send me the right one.